Data & Reporting Analyst - Contact Centre

Contact Centre Recruitment

Sheffield, United Kingdom

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Compensation

£ 40K

Job location

Sheffield, United Kingdom

Tech stack

Microsoft Excel

A/B testing

API

Agile Methodologies

Artificial Intelligence

Airflow

Data analysis

JIRA

Client Server Models

ETL

Data Structures

Statistical Hypothesis Testing

Python

PostgreSQL

Lookup Table

Microsoft SQL Server

MySQL

NumPy

Parsing

Pattern Recognition

Pentaho Data Integration

Pivot Tables

Power BI

SciPy

SQL Stored Procedures

SQL Databases

Data Logging

Data Processing

Backend

Pandas

Matplotlib

Front End Software Development

Job description

Analyse current collections performance and make recommendations for improvement, including:

Sms, Email, Website, Chat (business transmission and customer interaction)
Ai Agents interaction and performance
Dialler systems (business transmission and customer interaction)
Payment's activity (online payments, bank transfers, card payments over the phone
B2C Communications frequency and customer behaviour
Peaking and troughing analysis of collections performance
Payment types and pattern recognition

Requirements

Do you have experience in SciPy?, * Debt collection or unsecured lending business (loans, credit cards, lines of credit)

E-commerce, marketing

Required hard skills

SQL. Any dialects (MySQL, PgSQL, MsSQL). CTEs, window functions, hard queries, stored procedures.
Mathematical statistics. Different types of distributions, correlation, regressions, hypothesis testing.
Excel proficient level. Data sorting, data filtering, pivot tables, vlookup, SUMIF / SUMIFS, charts.
BI tools. Desirable PowerBI
A/B testing. Split principles, test planning, logging.

Desirable hard skills

Python. Data analysis, pandas, numpy, scipy, statsmodels, seaborn, matplotlib etc.
ETL processes. Airflow, Pentaho etc.
IT understanding. Client-server processes. API. Back-end and front-end. Parsing. Algorithms and data structures.
Management. Sprints, AGILE. Waterfall. Jira etc., * Do you have experience working within Debt Collection?