Pensions Service Support

The Pension Services Support role, sits within the Defined Benefits team, and is focused on supporting our Pension and Payroll administrative services through diligent management of our mailboxes and member request logs. These are key activities and this role is of critical importance to the success of the operational area.

About Just

We help people achieve a better later life. That's our purpose and it's the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert.

Key responsibilities

• Ensure relevant DB mailboxes are monitored throughout the day

• Complete filing of emails in line with processes and protocols

• Ensure tasks are created accurately to ensure we complete activities and respond within agreed SLA's

• Identify high priority emails needing action and forward these on in a timely manner, particularly correspondence involving complaints and vulnerable customers.

• Support team in gathering data for audit and monitoring activities as required

• Engage in process reviews and other improvement initiatives

Do you have experience in Organizational skills?, * Ability to manage own workloads and prioritise a number of different tasks based on business volumes and priorities

• A good team worker, with effective communicate skills, highlighting tasks at risk of failing SLA's
• Good organisational and planning skills
• Customer service focused
• Good numeracy with attention to detail
• Flexible approach: ability to work as part of a team in a fast moving environment
• Basic Microsoft office skills preferably Excel, Outlook, Word

Experience

• Required:

• Experience of providing a high level of customer service to both internal and external customers

• Desirable:

• Experience of working with non-standard processes and systems

At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive culture - we're ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers.

What's in it for you

• A competitive salary, pension scheme and life assurance

• 25 days annual leave plus an additional day on us for your birthday

• Private medical cover and income protection, just in case

• A generous and highly achievable bonus scheme

• Opportunities to progress your career in-role and within the company

• Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders

• A variety of employee funded benefits available via our online benefits portal

• Plus, several additional purchase options available for you and your loved ones

Explore our full range of benefits on our dedicated benefits page.

Belonging at Just

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.

We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.