End User Compute

The core purpose of the role of an EUC Engineer is to provide a consistent and reliable user experience across laptops, desktops, mobiles and meeting room equipment.

Manage MDM's to enrol, configure, secure, update and support devices across Hachette UK and Hachette India using Intune, SCCM, JAMF.

The role will involve

• Maintain and manage Microsoft services, including Active Directory, Azure AD (ENTRA), SCCM, Intune, and O365. Ensure these services operate optimally and securely, with cyber security best practices.
• Manage Okta to help maintain Hachette's identity & access management platform to enable seamless automation for starters, leavers and mover processes.
• Maintain our Apple Mac and iPad estate using JAMF services
• Maintain high levels of compliance across our end user estate to adhere to our security policies. (Using Qualys and Crowdstrike reporting where possible to check compliance.)
• Work closely with internal stakeholders and external vendors to efficiently deliver projects, ensuring successful implementation within defined timelines and budgets.
• Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. Ensure that all documentation is kept up to date.
• Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
• Provide exceptional customer service and support to all employees regarding EUC-related concerns. Act as a primary point of escalation for inquiries to ensure high levels of user satisfaction.
• Implement, Maintain and Administer a variety of SaaS based solutions as required such as (Zoom, Dropbox, DocuSign, Adobe,..)

Do you have experience in SCCM?, * Experience of Okta, including a strong understanding of starter and leaver process within Okta.

• Advanced knowledge of Microsoft Active Directory, Azure, O365, SCCM and Intune. Proven hands-on experience in these technologies.
• Microsoft associate or expert certification is preferred.
• JAMF Accreditation
• Strong troubleshooting and problem-solving skills.
• Excellent oral and written communication skills and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.

Personal Attributes/Skills

• Fully focused on Customer Service Excellence - meeting and exceeding the customers' expectations.
• Possess exceptional level of attention to detail

Up to £40,000 dependent on experience and location (+bonus +benefits), * 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)

• Private medical insurance
• Dental insurance
• Generous pension schemes
• Rent deposit loans
• 2 community days per year
• Summer hours (finishing at 1pm on Fridays during the summer months)
• Retail discounts through Hachette rewards
• Cycle to Work scheme
• Eye care vouchers
• Wide-ranging training library
• Development programmes (including mentoring)
• Up to 70% off book purchases
• A charity bookshelf
• 12 Staff-led employee networks that are voluntary, including AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
• Season ticket loans
• And much more!

This role will be based in our London or Didcot offices.

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know.

About Hachette UK Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We're made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business. Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools. Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland. It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries., The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org