IT 2nd Line Engineer

To provide 2nd line IT support to across the group, with priority to your home site in Bristol. You'll be a key on-site presence, supporting a diverse set of users within a time-critical food manufacturing site., * Receive escalated incidents from the Service Desk and prioritise workload to ensure all incidents are resolved within Service Level Agreement (SLA).

• Work within a team of 2nd Line IT Engineers to ensure Group wide incident resolution SLA's are met.
• Support the wider IT team in Problem Management by performing root cause analysis tasks as directed by the IT Manager.
• Work with the Systems Administration team to resolve core infrastructure issues resulting in on site system inefficiencies or service interruptions.
• Provide time and expertise to support the delivery of projects on budget, on time and to the right quality.
• Communicate updates and pertinent information to the Customer group as required.
• Be an active participant in service improvement by proactively offering suggestion to improve the customer experience.
• Occasional travel to other Compleat Food manufacturing sites as required e.g. holiday cover which may include overnight stay

• Background of operating in an IT dependent, fast paced, time critical business.
• Experience in a site based manufacturing or food production environment advantageous
• Understanding and experience supporting desktops, laptops and printers enabling the provision of a customer focused IT support service.
• Detailed working knowledge of Microsoft Office365, Microsoft Client/Server networking, VPNs, WANs and end user software support
• Experience of acting as a Point of Contact for all service-related questions.
• Experience of working as part of a geographically diverse IT function.

Skills and Knowledge:

• Demonstrate opening questioning, faulting finding, critical thinking and problem-solving skills.
• Able to prioritise and manage multiple workstreams including incident resolution and project work.
• Excellent verbal and written communication skills.
• Prioritisation and engagement with multiple stakeholders
• Microsoft certification or equivalent is desirable
• Full driving licence essential due to occasional travel requirement

What's in it for you?

• Dynamic Environment: You will be working in a fast-paced, future-thinking agile company where your contributions make a real difference.
• Culture: Be part of a fantastic team that values diversity, innovation, collaboration and excellence.
• 33 days holiday (including bank holidays)
• 2 Employee Volunteering Days per year
• Online and High-street retailer discount scheme
• Employee well-being and community support groups
• Informal and Formal training opportunities with personalised online LMS platform
• Charity Initiatives and Team events
• 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)
• Physical Wellbeing Benefits - Free on demand exercise hub and various gym discounts.
• Online Wellbeing benefits
• Free Financial wellbeing - mortgage calculators, budget tools, financial aid tools

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.

We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity's employer, we provide all the support you need to succeed.

At The Compleat Food Group, we're proud to be a food business built on purpose and passion. Formed in 2021, we're on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat. We're home to some of the UK's most exciting and loved food brands, including Wall's Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we're a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UK's major retailers, as well as across foodservice. With over 6,000 talented colleagues across 18 manufacturing sites, and an annual turnover of £1.4bn, we're united by a shared ambition to shape the future of food for the better.