Junior Technical Support (EMM Services)
Role details
Job location
Tech stack
Job description
We're searching for a Junior Technical Support Technician (EMM Services) who has worked in a technical support environment and is keen to develop their skills across mobility platforms and EMM technologies.
This role offers structured progression toward mid-level responsibilities, with technical training and support from senior engineers and vendors leading to industry recognised certifications., Technical Support & Device Management
- Handle technical support cases via phone, email, and web portal
- Support and manage Android, Windows, iOS, Linux and legacy Windows Mobile/CE devices
- Deploy software updates, configuration changes and policies across large device fleets
- Trouble-shoot mobility, printing and EMM related issues across multiple platforms
EMM Operations & Change Control
- Work with EMM tools to configure, manage and secure enterprise mobility estates
- Assist with change review calls and lead them as you progress
- Carry out deployments and updates following Renovotec's change control processes
- Work with third-party providers to drive technical resolutions
Infrastructure & Platform Support
- Perform monitoring and maintenance of Windows Server environments
- Assist with MSSQL related tasks (with training)
- Support virtualised environments (VMware Cloud Director)
Documentation & Collaboration
- Produce clear customer-facing and internal documentation
- Support cross-departmental project delivery
- Contribute to knowledge base content and trouble-shooting guides
- Work with colleagues across the business to ensure high quality service delivery
Requirements
Do you have experience in Mobile device management?, Essential
- Experience in a technical support, IT helpdesk, service desk, or similar environment
- Strong customer-service and communication skills
- Good trouble-shooting ability and logical thinking
- Excellent attention to detail
- Ability to follow structured processes and manage workload effectively
Desirable (Not Required - Full Training Provided)
Enterprise Mobility & EMM Platforms
Experience with tools such as SOTI, 42Gears, Ivanti Avalanche, Workspace ONE, Microsoft Intune, or Samsung Knox Suite.
Operating Systems
Familiarity with Android, iOS/macOS, Windows Desktop, or Windows Server., * Technical Support: 1 year (preferred)
Benefits & conditions
- Quarterly and annual bonus scheme
- Company pension
- Employee discount scheme
- Casual dress policy
- Company events
- Free on-site parking
- Career progression into midlevel EMM engineer roles
- Industry training and certifications provided
- Opportunity to work with enterprise mobility platforms at significant scale
Location Requirement
Applicants must be able to reliably commute to Normanton, WF6 1ZB, or plan to relocate.
If you're looking to develop your career in enterprise mobility, EMM platforms and large-scale device management - and you enjoy solving technical challenges - we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- On-site parking
