IT Support Technician

Olleco is seeking a highly skilled, customer friendly, enthusiastic IT Support Technician to join our team. This position is perfect for someone seeking a challenging role with opportunity for career growth. As part of this role, you will be required to work independently, as well as collaborate with our passionate and customer-centric team to improve Olleco end-user experiences. You should have experience supporting Microsoft 365 and Azure.

This is a Blisworth, Northamptonshire office-based role.

You will be mainly responsible for:

• Providing customer friendly technical support to Olleco users via telephone, email, and remote control.
• Ensure tickets are correctly classified and prioritised and are being processed to meet OLA.
• Building and configuring User Equipment.
• Create and maintain the Knowledge Bases.
• Maintaining Asset database.

Do you have experience in Microsoft Office?, * At least 2 years of experience in IT.

• Experience supporting Office 365.
• Demonstratable Microsoft Cloud experience.
• Knowledge of Microsoft Admin centres and On Prem AD
• Knowledge of Microsoft Intune Endpoint Management.

Possess at least one of the certifications (or suitable equivalent):

• Microsoft 365 Fundamentals (MS 900)
• Microsoft Azure Fundamentals (AZ 900)

Possess the following characteristics:

• Passionate about technology and willing to learn new technologies.
• Comfortable working with ambiguity and be able to adapt as Olleco grows.
• A problem solver who works independently.
• Comfortable working with our internal customers and stakeholders who enjoy the face-to-face.
• Eager to develop your career and expand your skill set.
• Excellent interpersonal skills and enjoy collaborating with others.
• Ability to get the job done, whether working alone or as part of a team.
• Strong written and spoken English skills.
• Ability to learn technical concepts and communicate their value to management.
• Ability to document support actions to a high standard.

Competative salary DOE Plus Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days' Holiday + Bank holidays (rising with service)

Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.