Junior IT Engineer

We are looking for a Junior IT Engineer, reporting to the IT Operations Manager and IT Supervisor, you will work within a small highly skilled IT engineering team to provide support for IT/Telephony and dentistry systems within our company. You will have a wide scope of general IT infrastructure skills and experience in the pursuit of delivering a high standard of work to both the user communities and change projects.

What you'll be doing

• Provide First Line IT support on a day-to-day basis
• Ensure that calls are answered in a timely and polite manner
• Record all tickets on our Service Desk System (Go-To Assist) with sufficient information
• Ensuring that IT support requests & incidents are dealt with promptly & resolved within the agreed SLA
• Proven record of closing 25+ tickets per day
• Support system changes and project work independent to day-to-day support activities
• Troubleshooting skills and using initiative
• Out of hours installations (as and when required)
• Ability to prioritise mission critical vs noncritical tickets and ad=hoc requests
• Some travel to sites across the country when requested

Do you have a valid Driving License license?, Do you have experience in IT?, * Proven 1st line IT support within a fast-paced environment or an keen interest in IT/Computing with a degree or certification in IT Computing

• Ideally technical knowledge across IT infrastructure, networking, and telephony systems
• Excellent troubleshooting and problem-solving skills, thinking outside the box
• Ability to work independently while contributing effectively within a team
• Flexible approach to working hours and travel for site support
• Driving license essential due to site visit requirements, If you are enthusiastic about IT and looking to start your career in a fast paced environment and want to be part of a team that truly values people, we'd love to hear from you.

At Rodericks Dental Partners, we know that looking after our people helps us deliver the very best for our patients. Alongside a supportive team environment, you'll enjoy:

Competitive salary

25 days annual leave + bank holidays

Your Smile Matters Too: An additional personal day just for you

Wellbeing support, employee assistance programme & health benefits

Opportunities for career development and progression

A role where your contribution directly supports patient care across the UK

At Rodericks Dental Partners, Your Smile Matters Too. We care just as much about our people as we do about our patients. That's why we're creating an environment where you can grow, feel valued, and enjoy a healthy work-life balance.