IT Hardware Technician (IMAC)

Are you passionate about tech, hands-on work, and delivering great customer experiences? We're looking for an enthusiastic IT Hardware Technician to join our growing team. If you enjoy taking things apart, fixing them, understanding how they work - and providing top-tier customer communication - this role is for you.

Job Descriptions:

• Sorting, grading, and preparing PCs, laptops, and monitors
• Working on day-to-day installs, migrations, additions, and changes
• Checking internal components and cables for damage
• Testing, troubleshooting, and auditing devices
• Accurately updating stock in our inventory/PSA system
• Packing equipment safely for shipment
• Following technical documentation and processes
• Communicating clearly with customers and providing excellent service
• Maintaining a tidy, organised workspace
• Adhering to safety processes and correctly using PPE

Do you have experience in Customer service?, * A genuine interest in IT hardware - professional or hobbyist

• Great customer communication skills (written & verbal)
• Strong attention to detail and pride in workmanship
• Ability to multitask, stay organised, and work under pressure
• Reliable, motivated, and able to learn quickly
• Comfortable working at pace in a target-driven environment
• Able to follow written documentation accurately
• Experience in customer service
• Experience in an MSP environment or PSA tools (nice to have)

Bonus skills: Experience with basic administration in:

• Microsoft 365
• Active Directory / On-prem servers
• Printers & scanners
• Common business applications