1st Line Support

As a 1st Line Support for this engineering company, you ll be the first point of contact for technical support, troubleshooting IT issues, ensuring smooth operations, and you ll have the opportunity to develop your skills in a supportive and fast-paced environment.

Background & Benefits

• Comprehensive health and wellbeing support
• Flexible lifestyle perks, including half day on Friday
• 23 days holiday + bank holidays
• Recognition and rewards, including birthday leave
• Family-friendly policies with enhanced maternity

1st Line Support Responsibilities

• Responding to and resolving technical support queries efficiently
• Diagnosing software and hardware faults
• Assisting with system installations, configurations, and updates
• Escalating complex issues to senior members of the team when necessary
• Providing excellent service and clear technical guidance

• Previous experience in an IT support role (1st line or similar)
• Troubleshooting skills with Windows environments and IT infrastructure
• Knowledge of networking principles and software applications
• Excellent communication and problem-solving skills
• Experience with PC builds, repairs, and peripheral installations