Head of Transformation

As Head of Transformation, lead the design and delivery of an enterprise-wide pipeline of significant transformation initiatives. The role is responsible for spearheading digital and systems excellence in support of the company's mission to deliver high-quality facilities management services across their clients significant UK estate. You will design and execute the transformation roadmap, ensuring alignment with corporate objectives, contractual obligations, and stakeholder expectations-including their clients' external partners and joint venture stakeholders. Key accountabilities will include:

• Transformation Strategy & Roadmap: Identify and prioritise initiatives that improve operational performance, customer experience, compliance, and financial outcomes. Balance short- and long-term priorities and objectives to deliver a balance of quick-win and long-term strategic change.
• Programme & Change Leadership: Develop and deliver a multi-year transformation strategy aligned to business objectives, integrating change across platforms, people and processes.
• Operational & Digital Improvement: Drive continuous improvement across facilities management operations, supply chain, asset management, and service delivery.
• Financial & Commercial Impact: Deliver measurable cost efficiencies and productivity improvements.

To succeed in this role, you will require relevant experience in transformation or service improvement at scale. You will also require:

• 6+ years proven CX transformation or service improvement at scale in complex, operationally intensive organisations, ideally within facilities management, defence, or engineering services.
• Proven track record working in a highly regulated contractor environment.
• Demonstrable success in leading collaboration initiatives across private, public, and tertiary sectors.
• Track record of simplifying complex workflows and embedding improvements into frontline operations.
• Practical background in service design, journey mapping, lean/process improvement or Six Sigma.
• Demonstrable experience in contract delivery oversight, performance management, stakeholder engagement at senior levels.
• Project Management qualifications (Prince2, MSP, APM) or equivalent experience.
• Bachelors degree in management, business, engineering, facilities, defence or similar fields is desirable.
• Professional qualification in FM such as IOSH or NEBOSH is desirable.

When successful in securing this role, you will receive a permanent contract with a large, specialist FM service provider. You will also receive:

• Up to 100,000 salary
• Company car / car allowance
• Bonus scheme
• 25 days + bank holidays
• Private healthcare
• 6% matched pension contributions