2nd / 3rd Line IT Support Engineer

We're working with a growing Managed Service Provider currently operating with a close-knit team of three, with ambitious plans to expand over the coming years. This is a fantastic opportunity to join early in their growth journey and play a key role in shaping the technical direction of the business., You'll be providing high-level support to a diverse client base, handling escalations, project work, and contributing to continuous improvement across client environments., Providing 2nd and 3rd line remote and on-site supportManaging escalated tickets and complex technical issuesSupporting and maintaining Microsoft 365, Windows Server, and networking environmentsAssisting with infrastructure upgrades and cloud migrationsContributing to documentation and best practice improvementsDelivering excellent customer service at all times

Are you an experienced 2nd / 3rd Line IT Support Engineer with a background in MSP environments?Do you enjoy working in a fast-paced setting where no two days are the same? If so, this could be the perfect next step in your career., Proven experience working within an MSP environment (essential)Strong troubleshooting skills across desktop, server, and network technologiesExperience with Microsoft 365, Azure, Active Directory, firewalls, backups, and virtualisationFull UK driving licence (essential)Keen, enthusiastic, and motivated to developStrong communication skills and a proactive mindset

£35,000 - £45,000 salary (depending on experience)Modern office environmentOn-site parkingPaid certifications and ongoing professional developmentGenuine career progression as the company growsOpportunity to be a key part of an ambitious and expanding MSP