IT administrator

Tasks will include:

• The ordering of all supported IT equipment for around the Trust
• Maintaining the Trust Asset Register.
• Dealing with all DOA Warrantee repairs and returns.
• Leaver Process (accounts/Devices)
• Covering the ICT Service desk when required, + Provide central procurement of all supported IT equipment throughout the Trust
• Create and maintain excellent relationships with external suppliers to negotiate the best deal for the Trust
• Obtaining quotes for IT equipment, ensuring that standing financial instructions are followed
• Manage and document ordering process to ensure equipment supplied is as ordered and to keep users and the Service desk system up to date
• Provide advice and guidance on the procurement of non standard IT equipment, software and other specialized requirements
• Ensure correct financial coding is applied
• Authorising IT Equipment via the trusts ordering system Cardea
• Creating Servicedesk calls for delivery and installation of any ordered IT equipment
• Advising managers and users in the specification of equipment to match users' requirements
• Deal with all levels of staff Trust wide to determine their needs and match the procurement to these needs
• Maintain Trust IT purchasing standards
• Management of stock delivery and control
• The moving and handling of bulky or heavy loads is common, up to 30kg
• The day to day updates to the asset Register
• Making sure that all Assets are recorded and updated on the Asset register
• Making sure that all Assets that go out are labelled and recorded
• Responsible for making sure that any old equipment that is returned by Technical support officers is disposed or repaired accordingly
• This will mean carrying out regular audits of equipment around the Trust. This will include going out to all trust locations
• To provide extra help to the Technical Support Officers in calling back users and dealing with simple quick fixes. This will be calls which have been first outlined by Technical support officers as the fix is known
• ICT Service desk cover for hardware and software
• Answering ICT Service Desk Phones as required and responding to users by deciding on relevant method of help negotiate and agree call priorities
• Transferring calls to the appropriate teams
• Logging all jobs on Novell Servicedesk system to First line support guidelines and give the user Job Reference
• Deal with first line calls in regards to user password changes and access to RiO We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request. If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs. We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview. If you have declared you are part of the armed forces community, you may be asked to provide evidence during the recruitment process. If you misrepresent this information, your offer may be withdrawn. For Armed Forces specific support, see our webpage: https://oxleas.nhs.uk/armed-forces-community/ Use of Artificial Intelligence (AI) If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process. We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

The ICT Department are seeking a friendly and enthusiastic IT administrator with good customer service skills and an excellent telephone manner. This role will be responsible for the administration requirements within the IT team and will include some Service Desk support. The post holder must have:

• Excellent verbal and written communication skills
• Experience of using ordering systems, such as e-requisitioning/Cardea
• A high standard of computer literacy on software packages especially Excel, Word and information systems
• Administration experience
• A clean driving licence and the use of a car
• Knowledge of using an IT Service Desk system You will need to be able to liaise with all grades of staff throughout the Trust and must be able to work as part of a team and on your own initiative. Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post.

Working for our organisation Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes. We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values: + We're Kind + We're Fair + We Listen + We Care