Specialist IT Desktop Tech. Support
Role details
Job location
Tech stack
Job description
We are seeking a skilled Office IT Desktop Services Expert to provide comprehensive second-line support for VOIS Spain. You will work across a wide range of office and workplace technologies, supporting internal and external users, managing incident resolution, and collaborating closely with first-line support teams. This role involves troubleshooting, asset management, customer interaction, and participation in IT projects to ensure seamless service delivery across VOIS Spain workplace environments.
What you'll do
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Deliver Level 2 Office IT Desktop Support in collaboration with L1 teams, ensuring all requests and incidents are managed in line with VOIS policies.
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Communicate effectively with users through email, chat, or messaging platforms, providing clear technical and non-technical explanations.
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Maintain detailed and accurate records of incidents, errors, and resolution steps.
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Provide remote and on-site troubleshooting as required, escalating cases appropriately and monitoring escalated incidents.Introduce new employees to Office IT standards and offer guidance to colleagues and junior associates.
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Support installation and testing of hardware, applications, and operating systems.
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Ensure all equipment complies with security requirements, including safe erasure and decommissioning.
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Control, track, and manage hardware and software assets in line with company policies.Prepare reports as required by management.
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Deliver IT support activities at alternative sites when needed (MTX and other off-site locations).
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Manage workstation and software installations, with priority support for senior leaders.Support meeting room technologies, including audio/video and collaboration equipment.Provide printer, screen, and projector support.
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Perform asset warehousing, collection, distribution, and minor repairs.Collaborate with third-party IT service providers to ensure adherence to VOIS standards.
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Participate in projects, knowledge base development, and continuous improvement initiatives.
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Contribute to process optimisation and maintain customer satisfaction as a key focus., Exposure to advanced workplace and desktop technologies.Opportunities to work within a multicultural, global shared services environment.Collaboration with cross-functional teams and external partners.Experience in supporting high-impact operational IT services. Benefits:
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On site work. Office: Valencia
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Bonus on top of the gross salary.
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Meal voucher (Ticket Restaurant), additional to gross salary.
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Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays.
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Intensive Summer Schedule during July and August.
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Up to 20 days per year of 100% remote work from other locations.
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Private Health and Life Insurance for employees.
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25 vacation days, plus December 24th and 31st off.
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Optional Pension Plan.
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Access to an online learning platform for continuous training.
Requirements
Do you have experience in IT?, * You hold a technical qualification in Computer, Industrial, Electrical or Electronics Engineering.
- You bring at least 3 years of experience in Office IT services or similar roles.
- You have strong technical awareness and the ability to quickly learn new hardware and software technologies.
- You possess strong communication skills and can communicate effectively in English, both written and verbal.You have prior experience in customer-facing support environments.
- You are self-driven, proactive, and able to work independently.
- An ITIL V3 Foundation certification is desirable., * Enhanced troubleshooting and diagnostic capabilities.
- Advanced knowledge of workplace IT infrastructure and collaboration technologies.
- Asset lifecycle management skills.
- Stakeholder communication and vendor coordination.
- ITIL-aligned service management practices.
