IT Support Engineer

• Deliver IT support to a variety of clients
• Provide both remote and onsite troubleshooting and fault resolution
• Install, configure and maintain Windows desktops, servers and applications
• Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams)
• Manage Active Directory, Group Policy, user provisioning and permissions
• Diagnose and resolve hardware, software and basic network issues
• Maintain accurate documentation and update ticketing systems
• Ensure support tickets are managed in line with agreed SLAs
• Communicate effectively with clients, providing clear updates and managing expectations
• Assist with project work including migrations, upgrades and new deployments

This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment., * 3+ years' experience in an IT support role (MSP experience highly desirable)

• Strong knowledge of:

• Windows 10/11
• Windows Server (2016/2019/2022)
• Active Directory & Group Policy
• Microsoft 365 administration

• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience troubleshooting end-user hardware and peripherals
• Strong customer service and communication skills
• Ability to prioritise workload and manage multiple support requests
• Full UK driving licence and access to own vehicle

Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments.