IT Support Technician

Troubleshoot desktop, network, and infrastructure issues-calling in third parties when needed

Manage and resolve IT Helpdesk queries, ensuring swift outcomes and thorough reporting

Set up, test, and build hardware (including workstations) with confidence

Monitor system and network performance, fixing issues before they escalate

Keep printers, phones, and mobiles in top operational effectiveness

Handle user domain setups, printer configurations, hardware installs, and IP networking

Install/troubleshoot Microsoft products and operating systems

Take charge of IT and telecom logistics during office moves or reorganisations

Maintain peak performance for servers, PCs, laptops, and peripherals

Oversee all communication devices and tackle any technical issues

Spot and address network threats or vulnerabilities proactively

Configure and optimise network hardware/software

Develop and enforce network security policies that meet industry standards

Resolve network/security issues fast

Play a key role in maintaining our Cyber Essentials Accreditation every year

Stay ahead with industry trends and recommend fresh solutions, We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments to be made at any stage, please let us know.

We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments to be made at any stage, please let us know.

Example: If you need additional time for assessments, require materials in an alternative format, or need a different interview setting, please inform us, and we will make the necessary arrangements.

Do you have experience in IT?, Are you passionate about tech and thrive on solving problems? We're searching for an IT Support Technician who can deliver top-notch IT support and customer service-all while keeping systems running smoothly!, CompTIA A+ or equivalent certification

At least 1 year of hands-on IT experience

Flexible working hours (choice of start and finish times based around a 7.25 hour working day, core hours between 10am-4.15pm) 36.25 hours per week

Hybrid working (potential to work from office and home)

Medicash health plan (money back on your dental, optical, physio appointments and more)

Life assurance cover (four times annual salary) for all colleagues.

In-house mental health first aiders

Pay reviews twice a year

25 days annual leave + bank holidays

Birthday leave

Long-service leave

Pay reviews twice a year

Scottish Widows pension and salary sacrifice (4.5% contribution matched)

Professional development scheme

Sponsorship of professional fees

2 paid corporate social responsibility days

With nearly 50 years of experience, Baily Garner LLP is a leading multidisciplinary construction consultancy with over 300 employees and offices in Eltham, Manchester, and Birmingham-delivering national coverage. We provide a full suite of services including Architecture, Building Surveying, Quantity Surveying, Project Management, M&E Engineering, Sustainability Consulting, and more. Our purpose is to positively impact people's lives. We achieve this by delivering exceptional service and creating opportunities that make a real difference-for our clients, end users, our people, and the planet.