Senior IT Support Engineer
Role details
Job location
Tech stack
Job description
- Lead the operational management and strategic oversight of servers, PCs, laptops, peripherals, and all core IT infrastructure.
- Direct the installation, performance, and optimisation of IT networks and software across the organisation.
- Champion the resilience and security of all IT systems, regularly testing backup, disaster recovery, and business continuity procedures.
- Resolve complex IT Helpdesk issues, providing mentorship and technical escalation support to junior engineers.
- Supervise and cultivate the talents of the Assistant IT Support Engineer, fostering professional growth and technical excellence.
- Cultivate collaborative relationships with external IT suppliers and support organisations to ensure seamless operations.
- Deliver expert technical advice and strategic guidance to management and staff on evolving IT matters.
- Oversee and optimise printer, telephone, and mobile communications, resolving technical challenges swiftly.
- Manage integration and performance of a diverse range of electronic devices across the business.
- Plan and execute IT and telecommunication aspects of business-driven office moves and organisational changes.
- Provide essential cover for the IT Systems Developer to safeguard daily IT service standards.
Projects working on:
- Manage IT Helpdesk meeting agreed up SLA standards.
- Onboarding new starters and offboarding leavers from the organisation.
- Managing IT equipment refresh across the organisation.
- Managing software roll out and upgrades across the organisation.
Requirements
Do you have experience in Organizational skills?, * Recognised IT qualification or a minimum of five years' hands-on experience in a senior IT capacity.
- Advanced technical proficiency and a proven record of engineering excellence.
- Exceptional interpersonal and communication skills, suited to working with stakeholders at every level.
- Creative and analytical problem-solving abilities, with an aptitude for delivering innovative solutions.
- Superior organisational skills, able to prioritise competing demands and perform under pressure.
If you're ready to lead, inspire, and innovate, we want to hear from you. Join us in Eltham and make a lasting impact as a Senior IT Engineer in a collaborative, high-performing environment.
Benefits & conditions
Flexible working hours (choice of start and finish times based around a 7.25 hour working day, core hours between 10am-4.15pm) 36.25 hours per week
Hybrid working (potential to work from office and home)
Medicash health plan (money back on your dental, optical, physio appointments and more)
Life assurance cover (four times annual salary) for all colleagues.
In-house mental health first aiders
Pay reviews twice a year
25 days annual leave + bank holidays
Birthday leave
Long-service leave
Pay reviews twice a year
Scottish Widows pension and salary sacrifice (4.5% contribution matched)
Professional development scheme
Sponsorship of professional fees
2 paid corporate social responsibility days
Baily Garner LLP are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs.
We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments to be made at any stage, please let us know.
Example: If you need additional time for assessments, require materials in an alternative format, or need a different interview setting, please inform us, and we will make the necessary arrangements.
