Technical Analyst

Do you want a role where you're recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge in Social Care Performance and Analysis? If so, please keep reading as you're just what we're looking for! The team… The post will be based within the Commissioning, Performance and Service Development service in the Performance Management and Information Team. The team is responsible for a wide range of services across social care and education including monitoring the performance of services, producing business intelligence data, information, and statistics to inform decision making, carrying out research projects and development of information systems to ensure accurate and effective recording of data., An exciting opportunity has arisen to join the team on a permanent basis as a Technical Analyst, leading the technical deployment of tools and identifying processes for the extraction, manipulation and reporting of data to allow the development of detailed business intelligence frameworks for Children Services and Adult Social Care.

The role will work across the relevant groups and service areas to ensure appropriate technologies are deployed to allow staff at all levels to access data and information that is meaningful and readily accessible, through the development of self-service reporting. You will have knowledge of current developments in data reporting software and Business Intelligence Tools and how they can be applied in the public sector, data retrieval, manipulation and reporting methodologies from multiple IT systems. It is also essential that you have knowledge of customer focused service improvement. It is essential you are highly proficient in use of structured Query Languages (SQL Server) to extract, manipulate, format and present data, as well as in the use of reporting platforms and software including Microsoft Excel, Business Objects, Power BI or other equivalent tools. You must have experience of developing complex data extraction reports from scratch, using a range of appropriate tools and techniques, and successfully challenging and improving existing data extraction and reporting process and information systems. This should include developing data reporting tools that can support and provide challenge in a diplomatic manner enabling change across the organisation and with partner agencies. You will work with services to deliver and implement service improvement linked to accessibility of data and information; therefore, you should have excellent analytical skills including the ability to manipulate complex data from multiple sources to identify trends, opportunities, and areas for improvement. Experience of relevant business analysis and process redesign techniques and methodologies or relevant experience within a local government setting is essential. You must have an ability to lead in the discussion, planning and implementation of new and ongoing reporting requirements with stakeholders, including suppliers. You will have experience of providing advice and guidance on the principles and interpretation of policies specific to the role and actively participate in the development of these policies, including an understanding of GDPR in relation to the development of policies and the production of data. You should be educated to a higher education qualification level in a subject with a high IT or statistical content or have significant relevant experience and qualifications in project or programme management.

We're truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a high-quality service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

What's in it for you? Well, there's so much on offer and here's just a few of the highlights!

• You'll be paid a competitive salary between £41,771 - £45,091 per annum.
• You can save for your future by enrolling in our generous local government pension scheme
• Generous annual leave up to 32 days of annual leave (including 2 fixed days), with the option to purchase up to 10 additional annual leave days.
• Hybrid and flexible working - Senior leaders work on a hybrid basis, spending 60% of their time at Gateshead Civic Centre, supporting effective collaboration, visibility and leadership while maintaining flexibility and balance.
• Learning and development - Extensive professional development opportunities, including leadership programmes, system-wide learning and Social Work Academy support.
• Health and wellbeing support - Access to mental health resources, occupational health, and discounted gym membership through our partner GLL.
• Cycle to Work scheme - A tax-efficient way to stay active while saving money.
• Electric and hybrid car scheme - A cost-effective and environmentally friendly salary sacrifice scheme (after 12 months' service), enabling access to brand-new electric or hybrid vehicles.
• Exclusive discounts and salary sacrifice options - Through our VIVUP employee benefits platform, enjoy discounts on retail, travel and everyday purchases, plus salary-sacrifice options for white goods, electronics and more (after 6 months' service).