IT Analyst

Join OMERS , one of Canada's largest pension funds with a global footprint, as we hire for our Europe IT team, based out of London. We're on the lookout for a confident, people-savvy IT Analyst to deliver high-touch tech support to executives, senior stakeholders, and visiting teams. This isn't your average IT support gig - it's a fast-paced, high-trust role where your communication skills are just as important as your technical ones.

You'll be the go-to person for all things tech - from fixing issues before they become problems to making sure boardroom meetings run flawlessly. If you're someone who can talk shop with a CTO, troubleshoot Outlook in your sleep, and make small talk while setting up a Zoom call, we want to hear from you.

As a member of this team, you will: Deliver VIP-level, "White Glove" support to senior leaders, ensuring seamless tech experiences on-site and remotely.

Own the tech setup - laptops, mobile devices, M365 suite (Outlook, Teams, OneDrive), AV systems, hybrid meetings - and keep everything running smoothly.

Manage user accounts and configurations in Active Directory & Azure AD and support Exchange Online/Hybrid environments.

Troubleshoot network, VPN, and remote access issues with minimal disruption to users.

Partner with infrastructure, security, and global teams to resolve complex issues with confidence and ownership.

Keep documentation sharp and user-friendly - because clear info saves time and builds trust.

Do you have experience in Windows?, 3+ years in an IT support role, ideally in financial services, investment, or other high-demand, fast paced environments.

Demonstrates exceptional verbal and written communication skills, with the ability to effectively engage and collaborate with executive leadership as well as technical teams.

A people person - know how to build rapport, read the room, and make non-technical users feel heard and supported.

Deep knowledge of Microsoft 365, Windows 10/11, AD/Azure, Exchange, and mobile device management (Intune, Jamf).

Confident running the show when it comes to AV setups, boardrooms, and video conferencing (Teams, Zoom, Webex).

Calm, proactive, and reliable - you stay cool under pressure and always take initiative.

Curious about new tech and always looking for ways to improve the user experience.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers. Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work. Don't just work anywhere - come build tomorrow together with us. Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply., Oxford's purpose is to strengthen economies and communities through real estate. Our people-first culture is at its best when our workforce reflects the communities where we live and work - and the customers we proudly serve. From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.   You must create an Indeed account before continuing to the company website to apply