IT Support Analyst H/F/X

Looking to join a dynamic international company in Brussels and take on a stimulating IT role with real impact? We are looking for an IT Support Analyst to provide key technical support to our global teams and work closely with our US-based IT department.

• Serve as the first point of contact for IT support requests via ticketing system, email, chat, and phone
• Resolve Tier 1 technical issues independently and assist with Tier 2 support
• Manage employee onboarding and offboarding, including hardware deployment and system access configuration
• Perform basic system administration tasks such as user and group management in Active Directory and Entra
• Assist with patch management and maintenance for endpoints and approved applications
• Conduct account audits and access reviews
• Identify and resolve technical issues related to software applications, workstations, servers, and network systems
• Support infrastructure and platform teams during system upgrades, deployments, and maintenance windows
• Maintain clear documentation of IT procedures and troubleshooting steps
• Provide guidance and training to end users to help them become more self-sufficient with company technologies

• Minimum 2 years of experience in IT support, service desk, or technical support roles
• Hands-on experience with : Windows operating systems, Microsoft 365 administration, Active Directory / Entra fundamentals
• Knowledge of Linux or macOS is considered a plus
• Strong technical troubleshooting skills
• Excellent communication and customer service skills
• Ability to follow and enforce IT processes and security guidelines
• Fluent English is mandatory (daily interaction with US teams)
• Associate degree or Bachelor's degree in Computer Science or a related field or equivalent relevant professional experience.

At Unique, we leverage generative AI to transform the financial services industry. Our mission is to revolutionize the financial sector by enhancing efficiency and driving growth. Our LLM-agnostic platform offers ready-to-use financial agents for wealth management, investment banking, and private equity. Unique is a market leader in providing generative AI solutions for financial institutions serving over 40 clients globally.