Application Support Specialist

• Proactive Monitoring of the services we provide to our customers
• Operating Incident Management, Service Request Management, and Change Management processes through a ticketing system
• Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers
• Communication with the customers to understand the customer needs and internal communication with other relevant teams for support
• Proactively analyze application's logs to detect the issues
• Maintain the support documentation (cookbook) to keep it up-to-date
• Monthly pre-scheduled and ad-hoc reporting
• Technical customer support in 24/7/365 team setup, working in a rotating morning, afternoon, and night shift schedule

• Solid understanding of Network concepts and ability to troubleshoot network issues
• Ability to perform SQL queries, log analysis, and simple code analysis
• Excellent spoken and written English
• Organized and structured in maintaining technical documentation
• Up-to-date technical knowledge, acquired formally or informally and eager for learning and applying new skills
• Fast learner with the ability to adapt quickly
• Proactive problem solver who takes initiative
• Ability to remain calm and focused when the situation requires it
• Strong customer-oriented mindset with the ability to understand and address customers needs through effective communiction, * Basic understanding of monitoring systems such as Check_mk or Pingdom
• Previous technical support experience
• Knowledge of German

Adjust your time to work efficiently, be it working hours, part-time options, home office or unpaid leave.

Skopje, North Macedonia We are a team of experts who work together to design and develop software that matters. G+D Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At G+D Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. G&D Netcetera specialists are part of an extensive network within the IT industry. Step into a dynamic and collaborative team that operates in a 24/7/365 environment, dedicated to delivering exceptional support and reliability to our customers. We're looking for a curious, motivated, and responsible individual with a solid technical foundation-someone who enjoys solving problems, thrives in a team setting, and brings a truly customer-focused mindset to every challenge. If you're ready to take on exciting new tasks each day, grow your skills, and make a real impact, we'd love to welcome you to our team!