Application Support Specialist

The Application Support Specialist is responsible for maintaining, troubleshooting, and supporting business applications to ensure optimal performance and user satisfaction. This role serves as a key liaison between our users, IT team, and software vendors to resolve technical issues and improve system functionality., * Provide first-level technical support for software applications via phone, email, and chat

• Troubleshoot basic to intermediate software issues and guide users through resolutions
• Accurately document customer interactions, issues, and solutions in the ticketing system
• Escalate complex or unresolved issues to Tier 2/engineering teams following established procedures
• Follow troubleshooting scripts, knowledge base articles, and standard operating procedures
• Educate customers on product features, best practices, and self-service resources
• Meet or exceed performance metrics such as quality, productivity, and customer satisfaction
• Maintain professionalism and empathy when handling challenging customer interactions
• Adhere to data security, privacy, and compliance standards in a remote environment

Are you a team player with strong troubleshooting skills looking to contribute to a growing organization?, * High school diploma or equivalent (associate or bachelor's degree preferred)

• Strong verbal and written communication skills
• Basic technical aptitude and comfort working with software applications
• Ability to multitask while navigating multiple systems
• Reliable internet connection and quiet, dedicated home workspace
• Availability to work scheduled shifts, including evenings, weekends, or holidays if required
• Ability to have multiple chats going at one time, * Demonstrated success in building strong relationships with our providers
• Lead and develop information for weekly meetings to providers and department heads
• Having experience in Telecommunications would be great

• Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training and career development opportunities
• Growth opportunities within a fast-growing company

SARA Plus is an order entry software designed to help dealers such as AT&T and Direct TV manage their business more effectively. It is used to track inventory, place orders and provide analytical data. It provides a single interface that is streamlined to manage all customer orders. About DSI DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.