Technical Support Specialist

This is a hands-on technical support position providing both in-person and remote support to users across the business. You'll be responsible for troubleshooting laptops, operating systems, software, printers, and mobile devices, as well as supporting user onboarding and offboarding.

A key part of the role involves proactively monitoring device health, identifying performance issues, and implementing solutions to improve system efficiency. You'll also have the opportunity to streamline repetitive tasks through automation and make responsible use of AI tools to enhance support processes., * Deliver in-person and remote support for laptops, OS, software, printers, and mobile devices

• Diagnose and resolve technical issues while providing excellent user education
• Monitor device performance and address root causes of poor system health
• Identify opportunities to automate repetitive tasks
• Use AI tools to triage tickets, draft updates, summarise logs, and maintain knowledge articles
• Support onboarding and offboarding workflows

• Degree in Computer Science or equivalent experience (minimum 3 years in technical support)
• Strong knowledge of Windows, macOS, and Office 365
• Solid networking fundamentals
• Experience with hardware/software installation and troubleshooting
• Understanding of Active Directory
• Mobile Device Management experience (Azure/Intune)
• Awareness of ITIL practices
• Excellent customer service skills
• Strong problem-solving ability and organisational skills

If you're a proactive, solutions-focused Technical Support Specialist who enjoys working in a supportive and forward-thinking environment, we'd love to hear from you.

We're partnering with a global leader in professional information, analytics, and technology solutions to recruit an experienced Technical Support Specialist for a long-term contract. This organisation operates in more than 150 countries and is widely recognised for its innovative use of AI and advanced technologies to support professional services. You'll be joining a close-knit European support team (split between the UK and France) that sits within a wider global infrastructure function of over 300 people. The culture is friendly, collaborative, and inclusive somewhere you'll be supported, trusted, and encouraged to contribute your ideas.