CRM Administrator

Our client is seeking a talented CRM Administrator to join their Customer Engagement Excellence team. The role is primarily remote, with occasional travel to the London office and hybrid working options available.

The successful candidate will support pharmaceutical and biotech clients in maintaining and enhancing Customer Engagement platforms, including Business Intelligence and CRM solutions., * Overseeing the daily management and optimisation of Customer Engagement platforms, including CRM and BI system testing

• Collaborating with client teams and internal advisory teams to ensure timely delivery of project deliverables
• Maintaining data integrity, ensuring accuracy and GDPR compliance
• Supporting clients and internal teams by producing, cleansing, and enriching customer data
• Bulk data manipulation and data integration
• Analysing customer data to identify trends, opportunities, and areas for improvement
• Generating reports and dashboards to provide insights into performance and campaign success

As a CRM Administrator, you will contribute to consulting engagements and support the development and delivery of high-quality project materials and client deliverables, with guidance from senior team members.

Additional activities may include:

• Delivering clear and concise communications (e.g. presentation materials and emails) to internal teams and external stakeholders
• Conducting secondary research (e.g. literature reviews, studies, surveys)
• Data analysis and modelling

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• Minimum of a 2.1 scientific or technical undergraduate degree (preferred)

Work Experience

• Minimum of 3 years' experience in application support and maintenance
• Experience using issue management and project tracking tools (e.g. Jira, Monday)
• High proficiency with CRM platforms used in the life sciences industry (e.g. Veeva CRM, Salesforce Life Sciences Cloud, Exeevo)
• Experience supporting and maintaining business intelligence tools such as Qlik Sense, Power BI, and Tableau
• Knowledge of the pharmaceutical industry gained through industry or consulting experience

Job-Specific Competencies & Skills

• Strong analytical skills with the ability to think critically and creatively
• Excellent time management, multitasking, and problem-solving abilities
• High attention to detail and commitment to quality outputs
• Excellent professional communication skills (written, oral, and interpersonal)
• Strong collaboration skills and ability to work in cross-functional teams
• Proactive mindset and passion for professional services
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