IT Support Technician

Are you an IT Support Assistant looking for your next role? Keen to surround yourself with the latest modern tech, working for a highly innovative software company, constantly investing in the most modern technologies? Are you a people person who is keen to join keep their teams connected, productive and supported every day. In this role you ll be the go-to person for colleagues needing technical help, responding to IT queries, troubleshooting issues and ensuring everyone has the tools they need to work effectively. You ll support a range of technology across the business, from configuring laptops and desktops for new starters to resolving hardware, software and network issues, managing user accounts and helping maintain smooth day-to-day IT operations., Role: IT Support Technician, IT Support Analyst, Service Desk Technician, IT Helpdesk Technician, Desktop Support Technician, IT Support Engineer

We re looking for someone with a solid foundation in day-to-day IT support, including experience with Windows 11 and basic macOS, as well as Microsoft 365 tools such as Word, Excel, Outlook, Teams and OneDrive. You should be comfortable managing user accounts, password resets and Single Sign-On access, and supporting email and collaboration tools like Exchange and video conferencing platforms. The role involves troubleshooting hardware including laptops, desktops, monitors and peripherals, helping users connect to Wi-Fi or VPN, and setting up and configuring new devices with the necessary software. Experience using IT ticketing systems would be great. Knowledge of data storage tools like OneDrive or SharePoint is beneficial, while familiarity with Active Directory, basic cloud services such as Azure or AWS, and mobile device support for iOS or Android would be a welcome bonus.