IT Operations Lead
Role details
Job location
Tech stack
Job description
Robert Half has exclusively partnered with OUem to recruit for a newly created IT Operations Lead role based in Oxford. This is a permanent opportunity, ideal for candidates looking for better exposure to leading IT strategy and technology operations.
Senior hands-on IT Operations Lead responsible for operational stability, governance, and delivery of technology change across a multi-system environment.
This role combines IT operations leadership, policy & governance ownership, vendor management, data mapping, and end-to-end technical project delivery. Acts as a key interface between Technology, Compliance, and Operations., IT Operations
- Own day-to-day operational performance of infrastructure, SaaS, and core business systems
- Define and manage service standards, KPIs, and support processes
- Manage and hold third-party IT vendors accountable
Policy, Governance & Controls
- Author, maintain, and enforce IT policies, standards, and procedures
- Maintain audit readiness and documented IT controls
- Align IT operations with compliance and risk requirements
Project & Change Delivery
- Lead end-to-end delivery of IT initiatives (cloud migrations, infrastructure upgrades, system replacements, security tooling)
- Ensure operational readiness: documentation, training, and support handover
Data Mapping & Information Risk
- Own system/data maps, data locations, access models, and system dependencies
- Improve visibility and reduce information and operational risk
Risk, Incident & Resilience
- Oversee incident management, investigation, and remediation
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Requirements
- Proven experience in IT Operations/Technical Operations/Infrastructure roles with leadership responsibility
- Strong understanding of cloud (Azure preferred), networking, identity & access management, and SaaS environments
- Proven experience writing and owning IT policies, standards, and operational processes
- Experience delivering cross-system or infrastructure projects end-to-end
- Strong documentation capability (data flows, system dependencies, controls)
- Confident communicator with technical and non-technical stakeholders
Benefits & conditions
- Competitive salary plus discretionary award of up to 25%
- Onsite in Central Oxford
- Employer Pension contribution 10-16% of salary (employee contribution dependent)
- Benefits allowance - tied to employee pension contribution
- Life cover 4x salary
- Private medical cover (Individual - end of probation)
- Critical Illness cover 2x salary (end of probation)
- Income protection cover up to 75% salary (end of probation)
- Cash health plan (end of probation)
- 26 days holiday + bank holidays. The office is usually closed between Christmas and New Year. We do not require staff to take these days from their annual holiday allowance.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Similar jobs, Location: Fully Remote Salary: up to £35,000 + commission Contract: Full-time, Permanent Hours: 40 hours per week (Mon-Thurs: 8:45am-6pm, Fri: 8:45am-5pm) TSR Select is seeking an experienced Recruitment Consultant to join our specialist team. This is a fully remote...
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