Systems Analyst - Civica

Our client is currently looking to recruit a Systems Analyst on an initial 3 month contract. System Administrator - Housing Systems (Civica Cx) £350 - £450 per day inside IR35 Warwickshire - 1 day a week, 4 from home Are you an experienced systems professional with exceptional attention to detail and a background in housing or financial systems? We are seeking a confident and organised System Administrator to support the effective operation, maintenance and ongoing development of our Housing Information Management System (Cx) and associated income processes. This is a pivotal operational role within the Communities & Homes service, ensuring the accurate processing of housing income (circa £18m annually), maintaining system integrity, and supporting colleagues across Housing, Income, Finance and IT. You will take responsibility for the day-to-day administration of the housing system and associated financial processes, ensuring accuracy, compliance and continuity of service delivery. Financial & Income Processing

• Managing daily Direct Debit and BACS files (ARUDD, ADDACS, AUDDIS)

• Processing cash payment files

• Uploading daily and monthly Universal Credit files

• Maintaining reconciliation spreadsheets and resolving discrepancies

• Monitoring and investigating suspense accounts

• Liaising with Income, Benefits and Finance teams to resolve payment issues System Administration

• Day-to-day administration of the housing system (Cx), including user accounts and permissions

• Monitoring scheduled processes and resolving failures

• Supporting system upgrades and configuration updates

• Working with IT and third-party suppliers to resolve technical issues

• Supporting system interfaces between housing and corporate systems Reporting & Data

• Producing statutory and operational returns (CORE, LAHS, LADR, NFI)

• Supporting KPI reporting requirements

• Maintaining and improving data quality and report accuracy

• Assisting with regulatory compliance and audit requirements

We're looking for a methodical and analytical professional who thrives on accuracy and continuous improvement. You will:

• Have experience administering housing, income or financial systems
• Understand Direct Debit and BACS processing
• Be experienced in financial reconciliations
• Be confident investigating discrepancies and resolving complex issues
• Manage competing deadlines and cyclical workloads effectively
• Communicate clearly with both technical and operational colleagues
• Possess strong Excel and reporting skills Experience within local government or social housing would be highly desirable. This is a fantastic opportunity to join an established organisation with potential for contract extensions.