ICT Site Support Engineer

Working as part of the ICT team, you will play a key role in supporting the Science & Innovation Park - the Science Museum Group's dedicated collections facility. Collaborating with colleagues across ICT and the wider organisation, you will deliver high-quality, responsive support across the site, helping to resolve hardware and software issues, assist with basic network configuration, and contribute to the delivery of infrastructure projects both within ICT and in partnership with other departments.

Alongside project work, you will provide day-to-day 1st and 2nd line support as part of the ICT Operations team, ensuring a reliable and efficient service for users across the site. This is a varied, hands-on role that requires a proactive approach, strong communication skills, and a commitment to excellent customer service.

Please note, internally this role is known as "ICT Junior Solutions Engineer". This position is offered as a fixed-term contract until September 2026, working 35 hours per week, Monday to Friday, and is based on site at the Science & Innovation Park.

Do you enjoy solving technical problems while delivering great customer service in a fast-paced, hands-on environment?, We're keen to hear from proactive, customer-focused ICT professionals who thrive in fast-paced, service-led environments. You'll bring experience working on a service desk, confidently handling and prioritising user issues while delivering a responsive, high-quality support service.

With a solid foundation in desktop support within a Windows 11 environment, you'll have hands-on experience troubleshooting hardware, software, and basic networking issues, including exposure to network configuration. Strong communication and stakeholder management skills are key, as you'll collaborate with colleagues, contractors, and third-party suppliers to deliver effective solutions. You'll be detail-oriented, able to manage multiple tasks and deadlines, and take a proactive approach to problem-solving.

Just as importantly, you'll be values-driven, with a genuine commitment to contributing to an open and inclusive organisation and a desire to continuously learn and grow within a dynamic ICT environment.

View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.

What we offer

Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.

• Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.

• Career growth. We offer enhanced support with personal and professional development.

• Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.

• Health & Dental Insurance. Extra peace of mind, from day one.

• Wellbeing. All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.

• Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.

• Enhanced contributory pension. To support you in saving for the future.

• Interest-free loans. When you need a little extra cash for life events or home improvements.

• Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.

Based on a 545-acre WWII airfield in Wroughton near Swindon, the Science & Innovation Park (SIP) is home to one of the world's preeminent collections of science, technology, transport, medicine and the media, housing more than 300,000 objects from the Science Museum's Collection. The site is made up of a number of hangars, purpose-built stores, large open areas, native woodlands, runways and one of the UK's largest solar farms. Our ICT team plays a vital role in enabling the Science Museum Group to operate effectively across our sites, supporting both day-to-day activity and the delivery of key projects. We provide reliable, responsive and customer-focused technology services that help colleagues work efficiently and ensure systems and infrastructure remain secure, stable and fit for purpose. Working collaboratively across departments and with external partners, the team supports a diverse and evolving technical environment, combining strong technical expertise with a proactive, solutions-focused approach., Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures. Museum Website: https://www.aplitrak.com/?adid=aHJzZXJ2aWNlLjI4MTkyLjExMTkzQHNjaWVuY2VtdXNldW0uYXBsaXRyYWsuY29t National Museum Directors' Council, National Museums Liverpool, World Museum, William Brown Street, Liverpool, L3 8EN