ICT Support Engineer

We're currently based in Kemble but will be moving to central Swindon in Spring 2026 - just a short walk from the train station and the new bus boulevard. It's an exciting next step in our adventure, and a chance for you to be part of it from the very start. You can take a look at our new location here: ., At our head office, every role helps make those adventures possible. Whether it's shaping our systems, supporting our teams or driving key initiatives, you'll play a vital part in helping people get outside and explore more. We're part of the Cotswold Outdoor Group, including Runners Need and Snow + Rock, offering trusted brands, expert advice, and a commitment to protecting the planet. Whether it's your first step or your next move, you'll find opportunities to learn, grow, and be part of something bigger. What you'll be doing

• Providing first-line IT support in person and by phone, email, and chat
• Logging and managing support tickets, keeping records up to date
• Fixing common issues with devices, Microsoft 365, and business systems
• Setting up and managing user accounts, access, and equipment
• Escalating more complex issues with clear notes
• Supporting basic network, Wi-Fi, and meeting room tech
• Helping with IT projects and ongoing improvements
• Taking part in an on-call rota, providing support for two out of every four weeks

• Has previous IT support experience
• Can troubleshoot hardware, software, and network issues
• Has strong customer service skills and can explain technical issues clearly
• Knows Windows 10/11, Microsoft 365, and common business apps
• Understands basic Active Directory/Azure AD and networking concepts
• Is organised, communicates well, and manages multiple priorities
• Has strong problem-solving skills

Joining our team means more than just getting paid a salary, it's about being part of a workplace that values you, your growth and your wellbeing. You'll enjoy:

• Starting salary of £33,000 - £35,000 with a yearly bonus of up to £1,530
• 33 days holiday allowing you to recharge and explore the outdoors
• Staff discounts of 40-60% across our full range of outdoor brands
• Savings on everyday essentials including groceries, travel, fitness, and entertainment through our perks hub

At Cotswold Outdoor Group, the outdoors isn't just where we work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them., We believe life's better when it's lived outdoors. From hiking and wild swimming to simply stepping away from the screen, nature helps us feel alive.