Technical Support Engineer

We are looking for a Technical Support Engineer to join a respected independent school in Central London providing first and second line IT support across a modern Microsoft 365 environment while supporting classroom technology and AV systems used in teaching and events. This Technical Support Engineer role offers a varied technical environment and the opportunity to work closely with a collaborative IT team supporting staff and students., * Provide first and second line IT support for users across hardware, software and accounts

• Resolve incidents through the helpdesk ticketing system and maintain accurate records
• Support Microsoft 365 applications and user access issues including MFA and password resets
• Troubleshoot Windows, macOS and iOS devices
• Support classroom technology including interactive displays and AV systems
• Assist with AV setup for lessons, events and presentations

• Experience in a Technical Support Engineer or IT Support role
• Strong troubleshooting skills across Windows, macOS or iOS devices
• Experience supporting Microsoft 365
• Experience using IT service desk tools
• Strong communication and customer service skills

GreatFind Recruitment also offers a £200 Amazon voucher referral incentive if you refer someone we successfully place.