IT SUPPORT TECHNICIAN

• Deliver 1st and 2nd line support across hardware, software, networks, cloud services and MIS platforms.
• Provide on-site and remote support to staff, pupils and colleagues across multiple sites.
• Diagnose technical issues, resolving them or escalating where appropriate.
• Support with hardware builds, repairs, asset updates and maintenance schedules.
• Assist with onboarding, user support, documentation and minor training activities.

• Experience delivering IT support to end users, including cloud-based services.
• Excellent communication and strong customer-service mindset.
• Ability to multitask within a fast-paced environment.
• Working knowledge of:
• PC hardware diagnostics
• Windows 10/11 and macOS
• Office 365, Teams, OneDrive, SharePoint
• Good literacy and numeracy (GCSE English & Maths).
• Full UK driving licence and access to own vehicle.
• Desire to work towards Microsoft, CompTIA, or similar certifications.

Desirable:

• Experience within an educational environment.
• Intune and Endpoint Management.
• Exposure to Microsoft Cloud technologies (IaaS, PaaS, SaaS).
• ITIL Foundation certification., If you're an enthusiastic IT professional looking to develop your career within a supportive and growing educational group, we'd love to hear from you.

• 5% employer pension
• 25 days holiday + bank holidays
• Free lunch when working on school sites
• Shopping discount card
• Cycle to Work scheme
• Means-tested staff discount
• Counselling support
• Fully funded apprenticeships up to Level 7
• Personal accident cover
• Discretionary Christmas stand-down
• Travel and subsistence fully reimbursed