Research Senior Specialist - Intelligent Service Operations

• Domain expert responsible for the delivery of world-class research within the Network Platform & Security research group.
• Accountable for generating proposals and managing novel research projects delivering business value and contributing to the RaC goals.
• Responsible for intellectual property creation and helping others across the team develop skills in that area.
• Manages collaborative research projects or other research collaborations as appropriate.
• Accountable for appropriate standards contribution, industry influencing and direction setting within the area of specialism for the team.
• Responsible for authoring thought leadership technical papers, capturing intellectual property.
• Supervision of professionals, graduates and post-graduate student placements and secondments

• Technical domain expert: Considerable (10+ years) experience successfully pioneering new and emerging network systems technologies, with breadth and depth of knowledge across a range of technologies in the Intelligent Service Operation including

o expertise in service orchestration and SD-WAN features o requirements capture for feature development for network automation o network automation, orchestration and assurance frameworks and toolsets o familiarity with layered service architectures o understanding of VNFM , NFVO, SDWAN o Network programming skills o Expertise in Cloud computing including OpenStack o Automation data pipelines o Intent based networking o Close loop automation and assurance o Expert in service orchestration and assurance industry standards in particular TM forum architectures o AI/ML expert including experience with LLM training techniques, design and frameworks o Experience in end to end service operations o Proven experience in researching and/or development in this area (MANDATORY)

• Research reputation: World class standing and recognition in the Intelligent Service Operations, authoring peer reviewed papers, generating patents, creating experience of keynote speaking and/or being a panellist in high profile conferences and events. (MANDATORY)
• Horizon scanning - Detects early signs of potentially important developments through a systematic examination of potential threats and opportunities, with emphasis on new technology and network Strategy. (MANDATORY)
• Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences (MANDATORY)
• Business acumen: Knowledgeable in business strategy and the drivers of organizational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases) (MANDATORY)

A degree-level qualification is required, post-graduate qualifications are highly desirable.

Member of a professional body e.g. Institution of Engineering and Technology (PREFERRED)

Experience

Technical Domain Expert: proven record of 5+ years working experience in the Intelligent Service Orchestration and assurance, Intelligent Service Operations, AI and ML, Network automation and programmability, Intent based networking , closed loop automation and assurance (MANDATORY) Significant delivery: evidence of significant business impact through delivery of research (MANDATORY)

Stakeholder management: evidence of managing project stakeholders across the business at a variety of grade and seniority levels. Demonstrate ability to build internal and external relationships, collaborating both operationally and technically to deliver business results (MANDATORY)

Commercial Applicability: understanding the business case principals around relevant innovations and the real value to the business through value proposition build (MANDATORY) Solution-focused achiever - Identifies and implements plans to overcome obstacles and achieve ambitious goals. (MANDATORY) Excellent awareness of industry trends, future direction and opportunities (MANDATORY) Self-starter, pro-actively working with minimal guidance Problem solving, intellectually curious, comfortable taking ownership and responsibility

• 15% on target bonus
• Health Care
• Car Allowance
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes., Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation.

Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.