Application Support Analyst

You will be supporting the business across a broad variety of work, you'll apply hands-on expertise within hosted environments, and you'll have a good understanding of virtualisation and its processes.

• Application Expertise: Offer expert guidance, troubleshooting, and advocate best practices for deploying client-server and web applications in a Windows server environment.
• Incident Resolution: Lead incident management and escalations, ensuring the delivery of timely, high-quality updates to customers.
• Customer Onboarding Collaboration: Collaborate with project management and delivery teams to streamline the onboarding of new customers efficiently.
• Build Standard Compliance: Uphold and rigorously maintain system build standards within the environment.

You'll need to be passionate about IT and a good communicator. Someone who will get stuck in, someone who can hold a good conversation, someone who is looking to learn and develop themselves.

• Application Support Experience: minimum 3 years' experience of supporting client-server back-office and web-based systems (Apache; IIS).
• Database Proficiency: Exhibit experience with relational databases like Microsoft SQL Server and Oracle.
• Windows Server Environment: Understand the key workings of Windows Server in terms of running and supporting applications.
• Scripting Expertise: Showcase a proven track record in creating scripts using languages such as SQL (queries; joins), PowerShell (log analysis, automation and troubleshooting), Python, and VBS.
• Infrastructure Knowledge: Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare.
• IT Service Management: Incident, problem and change management experience within an ITIL environment.
• Networking Skills: Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls) to address connectivity problems and work efficiently with network teams.

Salary of up to £45000, remote working, decent benefits package.