Deskside Support Engineer

A great opportunity for a Deskside Support Engineer to join an on-site IT team in Manchester. You'll handle technical issues that can't be resolved remotely, taking full ownership of incidents and service requests while delivering excellent face-to-face support., * Provide deskside support for Windows 10, Microsoft Office, antivirus, Defender, and encryption tools

• Resolve incidents and service requests requiring on-site intervention.
• Maintain accurate updates in the ITSM system and communicate clearly with users.
• Escalate P1/P2 issues when required.
• Support product/application evaluations and follow all documented IT processes.

What Success Looks Like

• Effective resolution of issues beyond 1st Line and remote 2nd Line capability.
• Professional communication and strong user-focused service.
• Accurate ticket management and prioritisation.
• Positive management of user expectations and service perception.

• Experience in deskside/ 1st & 2nd Line support.
• Strong communication and customer-facing skills.
• Strong knowledge of Windows 10 and Microsoft Office.
• Experience with Active Directory (password resets, account management).
• Understanding of antivirus, Defender, and basic security tools.
• Familiarity with encryption technologies (training provided).
• Hardware support: laptops, desktops, peripherals, printers.
• Basic networking: patching, connectivity checks, troubleshooting.
• Experience using an ITSM platform (ServiceNow or similar).
• Ability to diagnose and resolve desktop, software, and user issues.