Technical Support Director
Role details
Job location
Tech stack
Job description
Technical Support DirectorTelfordPermanentUp to circa £75,000 per annum (experience dependant) + Bonus + Car + other perksAre you a hands-on engineering leader ready to make a real impact?This established and globally recognised engineering business is seeking a dynamic Technical Support Director to take full ownership of customer-facing technical functions, with a strong emphasis on strengthening After-sales and Service Support .This critical, high-impact role offers the opportunity to enhance customer experience, elevate operational performance, and lead teams at the heart of product commissioning, service and lifecycle support.Youll work closely with the board, helping to shape the long-term strategy of a business known for innovation, reliability and worldwide customer trust.As the Technical Support Director, you will be getting involved in:Leading and developing Technical Support, Commissioning and Aftersales teams across cost, quality and delivery metricsOwning the full aftersales operation, including service delivery, maintenance strategies, service engineering performance and spares managementEnsuring a seamless transition from commissioning into service support to protect customer uptime and satisfactionActing as the senior escalation point for complex technical or customer issues, resolving challenges quickly and professionallyEnhancing service processes, strengthening service-level performance, and implementing continuous improvement across technical support and aftersales functionsWorking cross-functionally to improve collaboration between key departmentsContributing to strategic planning and long-term operational development, ensuring service and support excellence remains a core business differentiatorWe are looking for someone who has experience in:Senior leadership experience within engineering or manufacturingProven experience leading and improving aftersales, technical support or service operationsThe ability to influence through managers and, A client within the Public Sector based in West Midlands is currently recruiting for a Technical Support Surveyor to join their Maintenance Operations Team as soon as possible. The client is offering a full-time, permanent position on an ongoing basis, with the ideal..., Purpose This role sits at the heart of our technical function. The job holder plays a critical role in supporting partners throughout the entire customer journey - from pre-sales solution design to post-sales delivery - ensuring high-quality, reliable technical outcomes..., Billing Team Leader - Professional & Technical Construction Birmingham | Office-based | Up to £70K basic + bonus We're looking for a proven billing leader to take charge of a high-performing professional & technical construction recruitment team in Birmingham. If you're a..., TECHNICAL COORDINATOR Contract: Government Location: Birmingham (B37 7YN) Hours of work: 40 Contract Type: Fixed Term Contract (12 months) We are seeking a Technical Coordinator to support the Head of Asset Intelligence across our Government accounts, ensuring they can..., TECHNICAL PROJECT MANAGER - £65-75k - Remote role - candidate must be West Midlands based - High ownership role working closely with the CTO - Client-facing delivery role across modern web platforms About the client Due to continued growth, we're supporting a..., Title: Patent Support Administrator Location: Birmingham (Hybrid) Hours: Full Time - 37.5 hours The Position The Birmingham office of HGF provides legal advice, in particular relating to patents in the life sciences, chemistry, electronics, software and engineering..., Quality Officer - Compliance & Process Support (Quality Assurance) Leicester | Sterile Manufacturing 15-Month Fixed Term Contract | 37 hours per week | Immediate Start Are you a detail-driven QA professional ready to make a real impact in sterile manufacturing? Inizio...
Requirements
lead multi-disciplinary teamsA track record of improving delivery, customer satisfaction, quality or operational efficiencyStrong communication, relationship-building and problem-solving skillsA strong technical engineering backgroundA hands-on leadership style combined with strategic capability and experienceThe application process:Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours .If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued, Are you an experienced Technical Manager with an engineering background looking for your next step? We're working with a well-established regional housebuilder based in Derbyshire, and this could be exactly the opportunity you've been waiting for. The Role You'll be..., Recruitment AdministratorFull time - Would consider part or full time for the ideal candidate with a minimum of 24 hours per week. Derby - Offices at The Derby Conference Centre£26,500 pro rataAre you a detail-oriented and organised individual ready to take your...
