Application Support Engineer

This is a hands-on, senior application support role where you'll act as one of the go-to specialists for business-critical systems. You'll support, configure, improve and help evolve the application landscape, working closely with both IT colleagues and the wider business. A core part of the role will be advanced support, configuration, development and implementation of QL Housing Management, so proven, in-depth QL experience is essential., + Provide advanced application support across core housing systems, acting as an escalation point for the service desk

• Design, configure and implement system solutions aligned to business requirements and SLAs
• Take ownership of complex incidents, ensuring full investigation, root cause analysis and resolution
• Lead and support system upgrades, enhancements and migrations
• Work closely with internal teams and external suppliers to deliver system improvements
• Identify risks, improvement opportunities and mitigating actions
• Maintain high-quality system documentation, configurations, processes and test plans
• Follow change management processes and operate within a robust testing regime

• Strong, hands-on experience configuring and supporting the QL Housing Management System is essential to be considered for this role.
• Experience with related systems such as DRS and Versaa
• Solid understanding of housing sector business processes
• SQL Server experience, including SSRS, large data imports/exports, restores and performance troubleshooting
• Proven experience leading or supporting software upgrades and system migrations
• Strong problem-solving skills and experience working with third-party suppliers
• Power Apps and Power Automate development
• Knowledge of housing finance systems and processes
• General understanding of cloud infrastructure and networking
• Strong communication skills and a collaborative, customer-focused mindset

Salary up to £55,000 Hertfordshire / Hybrid, + Permanent role with a forward-thinking housing association

• Salary up to £55,000 (depending on experience)
• Hybrid working
• A genuinely supportive environment with a strong focus on professional development, CPD and career progression
• The opportunity to make a real impact in an organisation delivering vital services to local communities, At Braxfield, we specialise in permanent and contract roles for housing associations, public bodies, private contractors and consultancy businesses operating within the Property Management and Housing sectors. We source professionals with experience in the full range of disciplines within these organisations: surveying, repairs & maintenance, asset management, sales, land buyers, valuers, development, health & safety, housing management & corporate services. And we recruit at all levels - from entry-level graduates through to service heads and directors.

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