E-commerce Executive

• Develop and implement eCommerce strategies to meet business goals and targets
• Align eCommerce strategy with overall company objectives in collaboration with senior management
• Set and monitor key performance indicators for team and business performance
• Create an eCommerce roadmap/strategy for web and IT Development, scoping requirements, and overseeing delivery
• Responsible for purchasing product setup, manufacturer/distributor communication, shipping, and pricing (landed costs)
• Responsible for all branding and marketing activity, such as solutions for retail and trade
• Oversee SEO activities, liaising with Ram and other SEO companies to ensure technical and on page optimisation is reviewed and carried out
• Own rhe customer experience on the eCommerce platform, ensuring seamless navigation, efficient checkout, and top-teir customer support
• Manage and act on customer feedback loops to enhance user experience and satisfaction
• Manage, mentor, and train teams across eCommerce, development, and content to meet business goals
• Lead and manage the e-commerce team, overseeing daily operations
• Oversee the design, functionality and performance of the eCommerce platform, ensuring seamless user experiences
• Lead regular audits of the website using analytics tools to identify pain points and opportunities for improvement
• Work closely with development teams to ensure platform scalability, security and responsiveness
• Review and adopt advanced tools (e.g., AI, Chatbots, AR) to enhance the eCommerce experience
• Manage Shopify apps, reviewing performance and minimising unnecessary costs
• Lead initiatives for custom developments, such as back-end systems or custom apps, to improve efficiency and provide a competitive edge
• Manage Amazon and eBay platforms, ensuring timely product listings, account health and maintenance, and FBA shipments
• Coordinate with marketing teams to launch product product promotions, seasonal sales and new product lines
• Ensure brand consistency across digital marketing channels and the website Key Requirements?

• Proven experience in a similar role
• Over 10 years' experience in management, with strong ability to lead, mentor and collaborate across teams and departments
• Proven capability to innovate and adapt to emerging trends
• Expertise in digital tools, marketing platforms, and eCommerce solutions

Accept Recruitment Ltd are delighted to be supporting our client who is a leading online and retailer within the Vape & CBD industry, established for over 5+ years, they are in the search for an experienced and driven Head of E-commerce., Please note: We may close this vacancy early if we receive a high number of suitable applications. If you have not heard from us within 14 days of applying, please assume your application has not been successful on this occasion. Accept Recruitment is acting as an employment agency in relation to this vacancy. We are recognised as one of the leading recruitment agencies in Leicester. If this role isn't quite right for you, please visit our website to explore other permanent and temporary opportunities across various sectors. Equal Opportunities: Accept Recruitment is an equal opportunities recruiter. We welcome applications from all suitably qualified candidates regardless of age, gender, disability, race, religion or belief, sexual orientation, or any other protected characteristic.