IT Support Specialist

We are looking for an IT Support Specialist who takes responsibility for quality, structure and continuity within IT Support.

In this role, you not only solve incidents, but you monitor and improve the system in which this happens. You are substantively strong, think in terms of processes and dare to address colleagues when necessary.

What will you do?

• Independently handling complex IT incidents and service requests (1st and 2nd line)
• Taking control of tickets from intake to structural solution
• Installing, configuring and managing hardware and software
• Actively manage assets, compliance, and documentation quality
• Identifying structural issues and translating them into concrete improvement actions
• Automate and standardize repetitive work
• Coaching and substantive support of less experienced colleagues
• Contributing to international IT projects and collaboration

Where do you work?

Your place of employment is Zoetermeer. In addition, you will regularly visit offices in the Netherlands and Belgium. You will work in a compact and professional team where ownership, transparency and quality are the norm - not without obligation., This role suits you well if you get energy from:

• Take responsibility for the entire support process, not just resolving individual tickets
• Working independently and actively thinking about how things can be done better, smarter and more structurally
• Giving and receiving open feedback as a means to grow together
• Working in an environment where structure, documentation and knowledge sharing are essential for quality and continuity

Do you have experience in Zendesk?, * At least 3 years of experience in a professional IT support environment

• Proven experience with Windows OS, Active Directory, Entra ID, Intune, Microsoft 365, and Hyper-V
• In-depth knowledge of used hardware, such as laptops, equipment in meeting rooms, etc.
• Experience with ticketing tools (Zendesk, Freshdesk or similar) and improving their use
• Strong in documentation, transfer and knowledge retention
• Excellent command of English (used daily)
• Driving license B and own transport

Advantage (but not without obligation):

• ITIL v4 (practically applied, not just certified)
• CompTIA A+/Network+ or Microsoft MD-102
• Experience with scripting or automation (PowerShell is a definite plus)

• Permanent employment with a competitive salary.
• 13th month and result-related bonus
• 25-31 vacation days (depending on age)
• Mobility allowance or NS Business Card
• Smartphone, home working allowance and full home office
• Pension scheme
• Professional, informal working atmosphere without micromanagement

Development & perspective

This role is intended for professionals who want to develop towards expert or specialist IT roles. Growth is based on demonstrable impact, not on years of service.

Interested?

Only apply if you recognize yourself in the above profile and want more than an executive support role. The procedure consists of an introductory interview, an online assessment and a final interview, followed by a reference check.

Acquisition in response to this vacancy is not appreciated.

Salaris: €2.937,00 - €4.500,00 per maand

Arbeidsvoorwaarden:

• Pensioen

Werklocatie: Fysiek   If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

OSTEC is a Web Development Agency, a service provider for E-commerce companies which take challenges that cannot be addressed with standard software.