IT Support Officer

Work generally Monday to Friday 9.00am until 5.00pm with 45 minutes unpaid for lunch (36.25 hours per week). However, a degree of flexibility will be required towards working hours to meet the needs of the IT Department and wider business.

Working as part of our IT Department the post holder will have the responsibility of providing end to end IT Helpdesk support, analysing calls for assistance, providing support and query resolution while using various in-house systems to provide a meaningful response. The role will be wide and varied in order to support the IT department meeting deadlines and requests for assistance or other information., * Provide telephone, email and onsite support to customer base spread throughout our sites in the Edinburgh area.

• Provide day to day advice and resolution of problems.
• Investigate, resolve and manage issues and coordinate effective remedy.
• Assist with network support, data cabling and issue resolution.
• Assist with the support of Microsoft Windows and Office suite of systems.
• Assist with the support of specific bespoke business applications.
• Assist in investigation, research and implementation of fixes and solutions remotely or onsite.
• Assist in monitoring and the management of IT systems.
• Assist other colleagues with IT projects and software/hardware upgrades as required.
• Post induction phase participate in the IT departments on-call rota.
• Work as part of a small team to provide a high level of customer service, efficient timely response and practical resolutions.

Do you have a valid Driving License license?, Do you have experience in iOS?, * Previous experience working with full suite of Microsoft office products.

• Good experience of MS Windows 11 (also, Android, iOS).
• Good experience of PC hardware, printers and peripherals.
• Effective problem solver with excellent organisational skills.
• Excellent communication skills both written and verbal.
• Excellent admin skills to monitor, document and improve adherence to IT compliance and best practice.
• Full UK driving licence.
• Previous experience working in an IT Helpdesk, Support or Systems Admin role.
• Microsoft certifications would be beneficial but not essential.
• Previous experience of a support/ticketing system.
• Experience of AI (Copilot)
• Experience of Linux.
• Experience working with Windows Server.
• Exposure to Networking, including Switching (VLANs).
• Exposure to Virtual Infrastructure ideally VMware.
• Education or relevant industry certification in IT-related subjects.

• Salary of circa £25,000 per annum
• Free travel across Edinburgh and the Lothians on all of our buses and Edinburgh Trams plus heavily discounted travel available for a friend or family member.
• Automatic enrolment into a free Health Plan provided by HSF, helping you with a wide range of healthcare costs including optical and dental costs as well as physiotherapy, podiatry and many more health expenses. This is fully funded by Lothian and we even provide cover for children under 18!
• Onsite parking
• Subsidised canteen
• Job security
• Relevant training