Application Support Transition Analyst - Salesforce, AWS, AutoCAD, ITIL

Lexstra Plc
Richmond, United Kingdom
2 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
£ 104K

Job location

Richmond, United Kingdom

Tech stack

AutoCAD
API
Amazon Web Services (AWS)
JIRA
Autodesk Revit
Azure
Software as a Service
Cloud Computing
Salesforce
Adobe
DocuSign
Autodesk Autocad
Mulesoft
ServiceNow

Job description

  • Lead application transition, readiness, and knowledge transfer
  • Support releases, stabilisation, and BAU operations
  • Ensure complete support documentation and monitoring in place
  • Manage incidents, problems, and changes (ITIL)
  • Coordinate cross-team issue resolution and RCA
  • Engage stakeholders and provide status reporting

Requirements

  • 5-7 years' experience in Application Support/Transition roles
  • Salesforce (Data Cloud, CRM), MuleSoft, API integrations
  • SaaS support within AWS/Azure environments
  • Floorplan design tools experience (AutoCAD, Revit, ExpoCAD, Autodesk)
  • ITIL processes and ITSM tools (ServiceNow/Jira)
  • Strong stakeholder management, problem-solving, and communication skills

Desirable

  • Adobe Sign, DocuSign, Conga

Apply for this position