IT 2nd Line Technical Analyst

About the roleWe're looking for an experienced 2nd Line Technical Analyst to provide high-quality IT support to Xerox customers across desktop, server and network environments. You'll handle escalations from 2nd Line, resolve complex incidents, and help maintain secure, reliable infrastructure.

Key responsibilities

Diagnose and resolve 2nd line incidents within agreed SLAs (remote and on-site).

Act as an escalation point for 1st Line Analysts, mentoring and supporting the team.

Manage, update and close tickets, keeping users informed throughout.

Work with suppliers and internal teams to drive incident and problem resolution.

Maintain and support customer infrastructure, including patching and monitoring.

Ensure systems follow security and ITIL service management processes.

Contribute to knowledge base and configuration documentation., Department: Productivity Support Department (PSD)Location: Stadium Way, South Elmsall.Salary (£): £29,847 - £41,316 - dependant on skills and experience.This role supports the processing and reporting of bonus payments across our logistics operations. You'll help ensure...

2+ years' experience in a customer-facing IT support role.

Strong troubleshooting skills across Windows 10/11, Windows Server, Microsoft 365, Active Directory/Entra ID, DNS, DHCP, desktops, laptops, printers and basic network devices.

Confident communicator with excellent customer-facing skills.

Team player with a proactive, "can-do" attitude and willingness to learn.

Full clean driving license (role may involve travel to client sites).

Desirable

Experience with any of: macOS, VMware, Citrix, Veeam, SonicWall, Exchange, managed print, hosted telephony.

Certifications such as Microsoft (MCSA/MCSE), Citrix (CCA/CCP), VMware (VCP) or ITIL Foundation.

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About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed From the office to industrial environments, our differentiated business and offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com ., About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid..., Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and..., Beazley Security is a global cybersecurity firm committed to helping clients enable advanced cyber defenses that reduce risk with quantifiable results. We're comprised of top talent from private industry, government, intelligence, and law enforcement who are specialists in..., Inspired is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors. To enable businesses to respond to the climate..., About the Role Are you looking to work with a dynamic & innovative team, focusing primarily on Linux & Windows server support? Next Distribution is a fast-paced environment supporting over 5,000 users in 10 warehouses and several satellite sites around the UK and beyond...., Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people-first and technology-led approach has helped organisations across..., A leading technology firm in the United Kingdom is seeking an experienced 2nd Line Technical Analyst to provide high-quality IT support across desktop and network environments. You will manage incidents, mentor junior staff, and maintain customer infrastructure. The ideal..., Job Description As a Senior Mainframe Developer in our Warehouse Tech team, you'll be at the heart of the engine that powers NEXT. Based in our South Elmsall office, you'll join a specialist team dedicated to developing and maintaining the software behind our highly...