ICT DESKTOP SUPPORT TECHNICIAN

Shropshire Council is looking for an ICT Desktop Technician to join its ICT Services team and provide 2nd Line ICT Support to the council staff, members, and partner organisations, in particular schools.

The ideal candidate will have experience in installing, testing, troubleshooting, and repairing computer hardware and software, as well as supporting local and wide area data and communication networks.

The role also involves planning on-site visits, providing remote support, managing user accounts, enforcing security policies, and keeping up to date with technological advances.

The Desktop support team act as an escalation from our Service Desk and provide advanced support covering a variety of specialised areas, including M365, Networking, Server OS, VOIP, Windows OS, Device Management, Printing and Cloud Services.

We are looking for an experienced person to join our team. The ideal candidate will have experience in Desktop Support operations, a high degree of technical knowledge, experience or working in unsupervised environments and actively work to maintain and update their technical knowledge and capabilities., We're looking for a candidate who has experience delivering and providing ICT support to end users. Excellent communication skills are also critical to this role. You will need to be self-motivating and able to work to key deadlines

We value our employees and offer staff rewards and plenty of opportunities for personal development, apprenticeships and career progression including:

• Generous annual leave commencing at 28 days increasing with service to 33 days (pro rata for part time). With additional annual leave purchase policy.

• Access to a benefits platform with a wide range of retail discounts and salary sacrifice schemes (cars, bikes, AVCs)

• Employer contribution Pension Scheme Shropshire County Pension Fund

• Supportive carers and parental policies (maternity, paternity, adoption leave, special leave)

• Many opportunities for flexible and agile working, we offer a hybrid model of working to promote flexible working around personal and family commitments.

Shropshire Council is a unitary authority which serves the rural county of Shropshire. One of the most important things about working here is the knowledge that you're working to help others and the real sense of achievement and purpose that brings. The people of Shropshire are rightly proud of their county's assets, its natural beauty, its history, its diverse economy, its vibrant culture.