SharePoint Online

Do you have experience in Technical writing?, * Possess deep technical expertise in the technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.

• Set an example of excellence as a client's representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.
• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.Communicate at all levels from CIO to the technical staff on the ground.

Expertise Required

• Experience in the enterprise customer arena and track record with delivering enterprise-grade SharePoint solutions
• Face-to-face customer engagement skills
• Excellent written, oral and presentation skills
• Troubleshooting knowledge & skills
• Degree qualification or equivalent experience
• Good understanding of ITIL/Service Management
• Passion for new innovative technology and drive customer transformation
• Demonstrate effective balance between business and technical acumen
• Ability to effectively recognize and adapt to change
• Ability to deliver presentations and discuss complimentary products at a solutions level
• Ability to handle customer critical issues and work in difficult situationsExperience delivering proactive services, such as workshops and technical assessments.

Role Requirements

• Language: Fluent in German and English (written and oral communication)
• Travel: required, mix of remote and onsite engagement
• Location: flexible

Technical Requirements (Focus of the role will be SharePoint Online):

• Proven experience implementing Microsoft 365 collaboration solutions with focus on SharePoint Online and Microsoft Viva across enterprise customers.
• Deep expertise in SharePoint Online: modern site architecture (flat information architecture, hub site models), content services, intranet design, and governance at scale.
• Engineering fluency with Microsoft Graph, PowerShell/PnP.PowerShell and SharePoint Framework (SPFx) for customization, automation, site provisioning, and Application Lifecycle Management.
• Troubleshooting depth for SharePoint (permissions, performance issues, dashboards, community features), including tenant/admin center tooling and browser/network diagnostics.
• Configuring external collaboration: Guest/B2B and cross tenant patterns, link policies, and site level controls that balance security with productivity.
• Deep understanding in migrations to SharePoint Online and OneDrive for Business at scale (discovery, remediation, pilot, waves).
• Knowledge of Microsoft 365 governance and compliance, security, and lifecycle management relating to SharePoint Online and OneDrive content and Viva data.
• Power Platform awareness for content centric apps (Power Automate with SharePoint/OneDrive connectors).
• SharePoint Premium (formerly Syntex) comprehension for content processing, pay as you go models, and how it ties into AI readiness and lifecycle management.
• Search & Knowledge: Microsoft Search administration (verticals, bookmarks, Q&A) and enterprise knowledge patterns across SharePoint

Optional Qualifications for Viva (not required for the role but preferred)

• Hands on experience in planning, deploying and configuring Viva-especially Viva Engage, Viva Connections, Viva Learning.
• Strong understanding of integrating Viva with Microsoft Teams, SharePoint, and third party learning platforms (e.g., LinkedIn Learning / LMS systems).Digital Employee Experience platforms: leading designs that combine Viva, SharePoint, and OneDrive for Business to meet business and user needs.

Mission:  

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:  

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:  

In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.