IT Support Technician
Role details
Job location
Tech stack
Job description
REED Technology are partnering with a Kings Lynn-based organisation to recruit an IT Support Technician who will play a key role in keeping business systems, devices, and infrastructure running smoothly. Someone who is an enthusiastic IT Support professional looking for a varied and hands-on role within a busy technical environment.
You'll work closely with the IT Manager as part of a small, friendly team, supporting 40+ users across two sites - and because this is not a call-centre environment, you'll have the opportunity to get truly stuck into meaningful technical work across the full IT landscape.
Key Responsibilities
A genuinely varied role where no two days are the same - you'll get involved in:
Technical Support & Troubleshooting
- Handling day-to-day user support and deeper troubleshooting across servers, storage, networking, end-user devices, operating systems, cloud services and business applications.
- Performing installs, patches, upgrades, daily maintenance and routine PC and server health checks.
- Monitoring systems to minimise downtime.
Backups & Data Security
- Supporting and testing regular backups including AvePoint M365 and Hornet systems, and escalating failures early.
- Reviewing cyber-security alerts, ensuring device compliance, checking scans, and escalating where needed.
Microsoft 365 & Device Management
- Supporting SharePoint, OneDrive, Teams and related services.
- Managing Intune and MDM tasks such as device enrolment, policy assignments and troubleshooting mobiles/tablets.
Additional areas you'll gain exposure to
- Security tools including Sophos Central, MDR/NDR and firewalls.
- MFA, penetration testing and phishing-awareness tools.
- Working on team projects and improvement initiatives.
- Website provider liaison, disaster recovery planning and process documentation.
- Delivering user training including cyber-security awareness.
- Exposure to CCTV systems, telecoms (VoIP, leased lines), and future SQL Server administration (training provided).
Requirements
- Solid generalist IT support experience.
- A proactive, helpful and customer-focused approach
- Willingness to learn and develop - training (internal and external) is provided where needed.
- Confidence supporting a broad range of technologies, and interest in developing across infrastructure, M365 and cyber-security.
