Infrastructure Analyst

We are partnering with an award-winning organisation, recognised for operational excellence, who are recruiting an Infrastructure Analyst to support the day-to-day management of global IT infrastructure services. This is a great opportunity to join a company that invests in its people, offering structured training programs and clear career progression within a global IT infrastructure team. Responsibilities:

• Manage day-to-day operations of global IT infrastructure services, providing monitoring, support, and escalation of complex technical issues across a global environment.
• Monitor infrastructure services, respond to alerts, and take proactive measures to ensure high availability of systems and network services.
• Act as an escalation point for global support teams on operational issues.
• Manage incidents using ITSM frameworks and platforms such as ServiceNow.
• Perform operational procedures, including hardware/software installation, configuration, and maintenance.
• Support backup, restore, and storage allocation processes, ensuring operational standards are met.

• Demonstrated passion for infrastructure technology operations.

• Experience working within a 3rd line or advanced IT operations support role. Experience with Infrastructure technologies such as Windows, Linux, Networking etc.

• As part of a follow-the-sun model, the role requires one week per month of flexible hours to support global IT operations.