Cloud Support & Delivery Manager

• Lead and shape NFU Mutual's Cloud Support and DevOps capability, driving operational excellence and transformation
• Play a key role in our cloud journey, including the establishment of a Cloud Centre of Excellence
• Hybrid role with 80% homeworking and 20% based in Stratford-upon-Avon

About the role

As our Cloud Support & Delivery Manager, you'll lead, manage and continually improve our cloud products and services, ensuring they operate securely, reliably and in line with agreed service levels. You'll provide leadership to a highly skilled Cloud DevOps and Support team, working closely with internal technology teams and external partners to deliver both business-as-usual operations and complex change initiatives.

This role has a strong transformation focus. You'll help optimise our cloud infrastructure, support migration and transformation activities, and play a central role in shaping how cloud services are delivered across NFU Mutual. A key priority will be contributing to the creation of a Cloud Centre of Excellence, embedding best practice and ensuring our cloud services are fit for the future.

You'll also oversee third-party and supplier performance, ensuring contracts are effectively managed, work is not duplicated, and services deliver value for money. Acting as a trusted partner to senior stakeholders, you'll influence cloud strategy, roadmaps and standards while championing continual improvement and modern ways of working.

You'll be an experienced cloud leader, likely with a background as an engineer, who combines strong technical credibility with a collaborative and supportive management style. You're comfortable leading teams through change, setting clear direction, and creating an environment where people are empowered to perform at their best.

You'll bring strong experience in cloud technologies (Azure preferred, AWS also considered), along with a solid understanding of service management, DevOps practices and operational excellence. You're confident working with offshore teams and third-party suppliers and can balance strategic thinking with hands-on leadership when needed.

You will also have (essential)

• Demonstrable experience leading DevOps or agile teams in cloud and hybrid environments
• Strong service management experience, delivering high-quality operational support and incident resolution
• Experience managing third-party suppliers and complex service contracts
• Proven ability to plan, estimate and manage cloud resources and workloads
• Strong stakeholder management skills, with the confidence to influence at senior level
• Knowledge of DevOps tooling, cloud operations and modern infrastructure practices
• Azure and Office 365 experience
• ITIL Foundations and a DevOps qualification, or equivalent experience
• Financial services experience (preferred)

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £90,000 depending on experience
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services organisations, and for over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us, so we're proud to be recognised as "a great place to work". Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We've also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 - and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform. Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of "Best midsize employers to grow your career in the UK", and we've been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026. We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable-so we're successful now and in the future.