implementation manager

We are looking for an implementation manager that excels in system configuration, data management and calculator development to support new and existing clients for a pensions technology provider.

You will be responsible for gathering and interpreting client requirements and configuring system solutions to meet these requirements. You will design implementation roadmaps, considering change impacts to existing and new users, and associated risks to the client's day-to-day operations to reduce service impact from implementation activities.

This includes managing configuration quality, testing and data checks, troubleshooting client issues, and coordinating project teams to ensure tasks are delivered. You will also coach junior colleagues, contribute to documentation for project gates, and support the progression of internal platforms through analysis and specification work.

What you'll be doing:

• Taking ownership of client implementation projects from inception to resolution.
• Gathering and interpreting client requirements and translating them into system solutions.
• Analysing current state of systems to establish gaps and benefits of change activity.
• Managing system configuration activities and quality assurance on outcomes.
• Configuring calculation tools.
• Identifying and mitigating risks in the implementation roadmap and throughout delivery.
• Testing, troubleshooting and resolving challenges to implementation activity.
• Supporting project teams in effective task delivery.
• Mentoring and coaching Implementation Analysts.
• Promoting best practice and supporting continuous improvement.
• Ensuring required project documentation is completed for quality gates.
• Conducting system demonstrations, system training and producing documentation.
• Performing configuration testing and data analysis.

• Credible experience completing implementation projects with systems configuration, data management and calculator development.
• Change management experience.
• End-to-end project lifecycle experience including RAID management.
• System testing/UAT experience and ability to analyse debugs.
• Strong Excel capability including pivots, lookups, macros and data imports.
• Understanding of pensions administration processes and scheme structures.
• Experience managing client relationships and using appropriate communication.
• Strong presentation and meeting facilitation skills.
• Quality management capability including checklists and audits.
• People management, delegation and feedback capability.
• Effective use of MS Project including dependencies and resource allocation.