IT Service Desk Analyst

You will act as a key point of contact for users, supporting them with day-to-day IT issues, logging and managing cases through a ticketing system, and working closely with colleagues across the IT function., Acting as a first point of contact for IT-related queries Logging, updating and managing cases in a ticketing system Working within agreed SLAs and service targets Taking ownership of issues through to resolution or escalation Maintaining accurate system records and documentation Supporting with IT stock and asset management Collaborating with teams across Infrastructure, Security and PMO

Previous IT experience is not essential - what matters is your ability to communicate clearly, manage multiple queries, and provide a professional and approachable service., Experience in customer service, service desk, helpdesk or similar Confident dealing with users and stakeholders Strong communication skills, both written and verbal Comfortable working in a structured, process-driven environment Good attention to detail and organisation Positive, reliable and team-oriented Comfortable using IT systems and learning new tools

Technical (desirable, not essential) MacOS and iOS Microsoft and Google environments ITSM / ticketing systems Active Directory, MDM or endpoint tools

Hybrid working (2 days office, 3 from home) Supportive and collaborative team environment Opportunity to build a career in IT without needing a technical background

If you're looking for a service-focused role within an IT environment, we'd love to hear from you.