Technical Administrator

As a Technical Administrator, you will play a key role in supporting certification processes, particularly within Module C2 (Check Testing) and Module D (Auditing) activities.

You will be responsible for coordinating customer projects, maintaining accurate records, and ensuring smooth communication between internal teams, customers, and external partners., * Respond to customer enquiries accurately and professionally within agreed timeframes

• Coordinate annual customer compliance projects from start to finish
• Track and update progress of all customer work
• Provide regular updates to customers and internal stakeholders
• Liaise with internal departments and external subcontractors to arrange testing and audits
• Carry out general administrative tasks including project creation and sample booking
• Develop a technical understanding of customer products and certification services
• Gain knowledge of quality management systems and auditing processes
• Maintain regular communication with customers via phone, email, video calls, and meetings
• Ensure all data is accurately recorded within the company CRM system

• GCSEs (or equivalent) in Maths, English, and a Science (Grade A-C / 4-9)
• Confident, proactive, and self-motivated
• Highly organised with strong attention to detail
• Naturally inquisitive with strong problem-solving skills
• Ability to prioritise and manage multiple tasks effectively
• Excellent interpersonal and communication skills
• Proficient in Microsoft Office (Word, Excel), * Experience in auditing or compliance environments
• Knowledge of PPE certification processes
• Experience using database/CRM systems (e.g., Dynamics)
• Understanding of Quality Management Systems (QMS)

• 25-30 days annual leave (dependent on service)
• Life assurance
• Group personal pension plan
• Income protection
• Free on-site parking
• Flexible working hours

Our client's PPE Certification team operates across the UK, Ireland, Sri Lanka, Finland, Turkey, and China. The team is responsible for the technical assessment of Personal Protective Equipment (PPE) against both EU and UK regulations.