Customer Solution Architect

As a Customer Solution Architect, you will collaborate directly with customer teams to provide expert advisory services across a range of technologies. By leveraging structured intellectual property (MIP) engagements, you will establish trusted advisor relationships and guide customers towards achieving a healthy and secure state., * Azure Backup: design and implement backup for Azure/hybrid workloads (Azure VMs, on-prem/hybrid servers), define policies (schedule, retention), configure vaults, and validate restore procedures.

• Backup operations and troubleshooting: monitor jobs, handle failures, perform test restores, and support recovery scenarios (file/folder, VM, and application-consistent restores where applicable).
• Azure Storage: strong understanding of storage accounts, blob/file services, redundancy options, lifecycle management, and performance considerations.
• Security and networking: implement RBAC, shared access signatures/managed identity patterns, encryption options, and private connectivity (e.g., private endpoints) where needed.
• Integration patterns: use Azure Storage for backup/archival scenarios and integrate storage with hybrid services and workloads as required.
• Azure Virtual Desktop (AVD), optional: core understanding of host pools, session hosts, and hybrid identity considerations for deployment and operations.
• Virtual machines (general): understand VM workload requirements and recovery dependencies, including sizing, availability, and backup/restore implications.
• Azure Update Manager: plan and operate update orchestration for hybrid machines, reporting/compliance, and remediation.
• Windows Server (Windows Server 2012 R2-2025 = advanced level) :
• Virtualization (Azure Stack HCI/Local, Hyper-V, VMware)
• System Center Virtual Machine Manager - SCVMM

Secondary Skills (Nice to Have)

Working knowledge and implementation experience in the following areas is beneficial (secondary):

• Azure Local (Azure Stack HCI): familiarity with deployment and operations concepts (SDN, Network ATC, S2D), and using Windows Admin Center/PowerShell for day-to-day management.
• Azure Arc: familiarity with onboarding hybrid servers/resources, policy and extensions, and troubleshooting common agent/connectivity issues.

Do you have experience in VMware?, WorkshopPLUS - Azure Arc with Labs

WorkshopPLUS - Azure Virtual Desktop

WorkshopPLUS - Windows Server 2022 and Azure Hybrid Features

Skills Required (Primary)

We are looking for a candidate with strong, hands-on primary skills in Azure Backup and Azure Storage (300-400 level). The candidate should be able to design, implement, operate, and troubleshoot backup and storage solutions for hybrid workloads.

Mission:  

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:  

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:  

In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.