IT Helpdesk Technician
Role details
Job location
Tech stack
Job description
You're our perfect candidate if you:
-
Serve as the first point of contact for customers seeking technical assistance by email or ticketing tool.
-
Perform remote troubleshooting through diagnostic techniques and pertinent questions
-
Onboarding Leadtech's users
-
Provision and deprovision of workstation transferred from IT to users
-
Provision and deprovision of users with Azure AD and Google Workspace Admin
-
Installation, upgrade, and applications management remotely
-
Manage HW's warranties with the several suppliers.
-
Maintenance of licenses
-
Control about logistics and inventory
-
Full technical support to workstations and peripherals
-
Determine the best solution based on the issue and details provided by customers
-
Walk the customer through the problem-solving process
-
Direct unresolved issues to the next level of support personnel
-
Provide accurate information on IT products or services
-
Record events and problems and their resolution in logs
-
Follow-up and update customer status and information
-
Pass on any feedback or suggestions by customers to the appropriate internal team
-
Identify and suggest possible improvements on procedures, * Second step: On-site interview with HR and your future manager to talk about the position and how we approach work.
-
Third step: HR's timely response regarding the status of your application and/or a second interview
Requirements
Your expertise in a nutshell:
- Ticketing Tool Expertise: Hands-on experience with Jira Service Management (JSM).
- Multi-OS Knowledge: Proficiency in troubleshooting across Mac, Windows, and Linux (specifically Ubuntu) environments.
- Admin & Device Management: Basic understanding of Google Workspace Admin, Microsoft Azure, Microsoft Intune, and Apple Business Manager.
- AI Mindset: Familiarity with the current AI ecosystem and an interest in leveraging AI tools to improve workplace processes and efficiency.
- Core Competencies: A highly proactive approach to problem-solving and a strong commitment to teamwork.
- Excellent communication skills interpersonal skills
- Languages: Fluent level of English and Spanish
Benefits & conditions
Leadtech offers an exceptional working environment in a dynamic and international team. We invest in people's development offering the opportunity for continuous training and career growth.
Some of the perks of working with us:
- Competitive salary
- Full-time, permanent contract
- Private health insurance
- 25 days of holiday + your birthday off
- Flexible vacation time (no blackout days)
- Free Friday afternoons (a 7-hour workday!)
- 35-hour week for the full month of August (free afternoons!)
- Flexibility to work from home
- Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
- Team-building activities
- Monthly afterwork
- Free coffee and snacks
- Free fresh fruit
- English courses
- Permanent internal training + annual budget for external training
- Games room (Nintendo, table tennis, futbolín)
- Terrace at the office
- An innovative approach to all internal processes and businesses
- Work with the latest technologies + Career progress opportunities
Equal Employment Opportunity Employer:
Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be part of a great project!
